Macquarie Telecom has promoted Marika Fiorini to Chief Customer Officer. In her new role, Fiorini will focus on driving business, sales and marketing and nurturing internal career development as Macquarie prepares for its next stage of growth.
Fiorini has been with the company since 2016. Aside from her recent role as Macquarie Telecom’s state manager for Victoria, Tasmania, and South Australia, Fiorini has more than 18 years of experience in managing wholesale and direct sales to the carrier market.
She has also grown companies within the telco sector such as Amcom (now part of Vocus), Uecomm (now part of Optus), and Powertel (now part of TPG Telecom). Fiorini has also played a crucial role in overseeing a range of mergers and acquisitions.
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In her new role, Fiorini says she is looking forward to preparing Macquarie for an expansion of its product and service offerings, as well as new business arms and the promotion of new business leaders.
“Over the next few months, my team and I will focus on re-engaging with partners and customers face-to-face, particularly in sectors where there’s been an accelerated appetite for our network, mobile, nbn, and cloud services,” she said.
Fiorini continued that a key part of her new role will be fostering a culture of collaboration and career development within the business.
“Macquarie has a proven track record of building talent from the ground up,” she said.
“I’m looking forward to offering staff opportunities for growth and development, figuring out what makes them tick and encouraging them to try new things, even if it sits outside their direct reporting lines.”
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Fiorini will continue to report to Macquarie Telecom Group Executive, Luke Clifton, who said she is the ideal candidate and has been appointed at the perfect time.
Clifton praises Fiorini for her achievements and states that she embodies the SoUnTelco spirit Macquarie is known for.
“Not only has she played a crucial role in bringing reliable telco and cloud services to brands and mid-sized businesses across Australia, but she’s been personally responsible for mentoring multiple employees into manager and executive roles within the business,” Clifton said.
“Marika encourages people to follow their passions and think outside the box, and her supportive, can-do attitude trickles through to her engagement with customers and partners. As we set the stage for our next phase of growth, Marika will play a crucial part.”