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Unlocking the power of digital and cloud platforms

for government service delivery

20-22 July 2021, Sydney

The 5th Annual DigitalGov and Cloud Conference 2021 co-locates two of Akolade’s best-attended conferences that map the narrative around digital service delivery and further integration with cloud platforms.

 

This three-day conference showcases practical case studies, dedicated streams, interactive panel discussions, and practical hands-on workshops featuring the frontline government agencies. These organisations are leading the charge for 21st century citizen engagement, anywhere, anytime service delivery, and seamless integration with the front-facing services and back-office ICT operations.

 

The agenda will feature key portfolio agencies, from Australia and internationally that are driving the digital services and cloud integration reforms.

The panel of speakers will represent portfolio agencies, among these the leaders for Digital Government Services, Treasury, Tax, Health, Housing, Social Services, Critical Infrastructure, Transport, Law Enforcement, Immigration, Emergency Services, Aged Care, Childcare, Human Services, Environment and Planning, Correctives Services, and Education.

Key takeaways

Build the playbook for digital transformation + citizen services

Fast-track integration between digital + cloud-based services

Modernise technology infrastructure across the digital ecosystem

Assess cloud applications and platforms to support “digital government”

Streamline citizen access through ease-of-use using online or mobile platforms

Quantify the ROI for your cloud + digital transformation journey

Assess new offerings beyond data storage in the cloud

Tackle security for digital or cloud services

Deliver on cost-savings through as-a-service models across government

Hear from 30+ digital government and cloud services leaders

Dr Kate Harrington

Head of Strategic Digital Initiatives,

digital.nsw (Department of Customer Service)

Chris Fechner

Chief Customer & Digital Officer

Department of Communities, Housing and the Digital Economy (Qld)

Courtney Winship

Chief of the Digital Services Division

US Citizenship and immigration Services

Anett Numa

Digital Transformation Adviser, e-Estonia Briefing Centre

Government of Estonia

Beth Killoran

Deputy Assistant Secretary for Information Technology and Chief Information Officer

U.S. Department of Health and Human Services

Jan Sheppard

Data Analytics Advisor

Education NZ

David Wong

Chief Information Officer

National Library of Australia

Andrew Saunders

Board Director & Digital Strategy Advisor

Eastern Health (Victoria)

Dr Terry Sweeney

Chief Executive Officer

Digital Health CRC 

Peter Buckmaster

Director of Digital Experience Design

NSW Department of Education

Brooke Knox

Director, Industry Engagement and Innovation Partnerships

Transport for NSW

Eva Balan-Vnuk

Executive Director, Chief Information Officer, ICT and Digital Government

Department of the Premier and Cabinet, SA Government

Narelle Clark

Chief Executive Officer

Internet Association of Australia

Mick Mioduszewski

Executive Director, Strategy, Business Operations and ICT

Revenue NSW

Ania Karzek

Manager Strategy & Governance

City of Holdfast Bay (SA)

David Bellchambers

Manager Information Technology

Manningham Council (Vic)

Ewan Perrin, GAICD

Executive Director

Digital Government, Northern Territory Government

Jessica Hamilton

General Manager, Digital Innovation and Client Development

Australian Trade and Investment Commission

Samantha Gavel

Privacy Commissioner

NSW Government

Nathan  Morelli

Manager, Digital and Cyber Security

SA Power

Dr Piyush Madhamshettiwar

Practice & Capability Lead - AI & Data Science

Department of Transport (Victoria)

Dr Renato Iannella

Head of Technology, Strategy & Architecture

Airservices Australia

Sharni Allen

Director, NSW Design System

digital.nsw, Department of Customer Service

Dr Carina Kemp

Director of eResearch

AARNET [Former CIO, Geoscience Australia]

Linda Cavanagh

Director, NSW Design System

Chief Operating Officer, AustCyber – The Australian Cyber Security Growth Network

Professor Michael Blumenstein FACS SMIEEE

Associate Dean (Research Strategy and Management), Faculty of Engineering and IT

University of Technology Sydney

Dr Alan Thorogood

Head of Technology, Strategy & Architecture

energyOS

Dr Asif Gill, PhD, TOGAF, CISM

Associate Professor, Director

DigiSAS Research & Innovation Lab

Dr Suresh Sood

Director, Big Behavioural Data

BrainValue.co

Paul O'Connor

Performance Audit Team Leader

Auditor General’s Office (Vic)

Dr George Joukhadar

Lecturer, School of Information Systems, Technology and Management

UNSW

Andrew Smailes

Branch Head

DAMA Canberra Branch

Craig Chung

Councillor

City of Sydney

Chen Cai

Research Group Manager; Director

CSIRO Data61; ITS Australia

Agenda

8:00 AM 

Registration opens

8:45 AM 

Opening remarks from the Chair

Dr Kate Harrington
Head of Strategic Digital Initiatives
digital.nsw, Department of Customer Service

9:00 AM 

Case Study | Digital Health: healthy nations and sustainable economies
• Exploring the challenges and opportunities in global healthcare
• Tracking trends in new and emerging technology
• Strengthening the knowledge base for digital health

Dr Terry Sweeney
Chief Executive Officer
Digital Health CRC

9:30 AM 

Case Study | Adopting human-centred design thinking principles and mindset
• Assessing the more intuitive and interactive technology platforms
• Building on cross-collaboration, unified data and digital capabilities
• Embracing a customer-first approach to digitally engaging with students, parents and teachers

Peter Buckmaster
Director of Digital Experience Design
NSW Department of Education

10:00 AM 

Case Study | Making Sydney a digital-ready smart city – milestones and opportunities
• Harnessing opportunities in the smart use of technology and data • Keeping pace in the fast-moving digital world
• Creating people-centred digital programs and services

Craig Chung
Councillor
City of Sydney

10:30 AM 

International Case Study | Empowering end-users to navigate and benefit from digital services using data
• Delivering a fully-integrated digital experience for citizens and other external stakeholders
• Tackling roadblocks and championing cultural or organisational change
• Using data to visualise operational impacts

Courtney Winship
Chief of the Digital Services Division
US Citizenship and Immigration
Virtual presentation

11:00 AM 

Morning Refreshments

STREAM A: Winning formula for success across the digital ecosystem

STREAM B: Mapping the future of digital technologies

Chair

Dr Kate Harrington
Head of Strategic Digital Initiatives
digital.nsw, Department of Customer Service

Chair

Dr Carina Kemp
Director of eResearch
AARNET
Former CIO
Geoscience Australia

11:30 AM 

International Case Study | Building an organisation-wide ecosystem through data
• Going beyond your system and building an ecosystem through supplying data to decision-makers, influencers and futurists
• Building and managing your agency and external data management capabilities
• Nurturing a team capable of delivering the future through structure, diversity, skills, and flexibility

Jan Sheppard
Data Analytics Advisor
Education NZ

Case Study | Generating value at scale using analytics and classical IT
• The role of analytics in incremental value generation
• Optimising digital assets and thinking for greater clarity and success
• Making use of rather than avoiding “dirty data”

Mick Mioduszewski
Director, Analytics
Revenue NSW

12:00 PM 

Panel discussion | Clarifying the playbook for digital transformation – are we there yet?
• Clarifying the mantra of digital success” for government
• Tackling a myriad of challenges in the digital transformation journey
• Engaging citizens through intuitive and easy-to-use channels in the on-line and mobile space

Ewan Perrin
GAICD, Executive Director, Digital Government
Northern Territory Government

Jan Sheppard
Data Analytics Advisor
Education NZ

Peter Buckmaster
Director of Digital Experience Design
NSW Department of Education

Panel discussion | Consolidating the digital outreach through industry engagement and innovation
• Widening your participation and outreach strategy
• Measuring the performance and success rate of your outreach
• Ensuring the governance and auditing

Brooke Knox
Director, Industry Engagement and Innovation Partnerships
Transport for NSW

Mick Mioduszewski
Director, Analytics
Revenue NSW

Paul O’Connor
Performance Audit Team Leader
Auditor General’s Office (VIC)

12:30 PM 

Technology Insights

Technology Insights

1:00 PM 

Networking Luncheon

Networking Luncheon

2:00 PM 

Case Study | Digital capability building: Ensuring organisations prepare for and successfully deliver digital services
This session explores five problem assumptions made about the digital capabilities necessary for transformation including:

• Digital capability is IT capability
• Capability building should be in an agile on-demand fashion
• Investment should be when opportunity costs are low

Dr Alan Thorogood
Senior Visiting Fellow
UNSW
Chief Digital Officer
energyOS

Protecting citizen data in the digital government environment
• Building on citizen trust around digital services
• Protecting citizen data in the digital space
• Clarifying government legislation and implications for privacy
• Ensuring citizens are aware of and able to exercise their privacy rights

Samantha Gavel
Privacy Commissioner
NSW Government

 

2:30 PM 

Case Study | Strengthening your digital capability to deliver business outcomes
• Delivering personalised services at scale
• Leveraging digital platforms to take products and services to market
• Unlocking value through co-designing services with partners and users

Jessica Hamilton
A/General Manager, Digital Innovation and Client Development
Australian Trade and Investment Commission (Austrade)

Case Study | Building the digital knowledge base across government, industry and academia
• Pooling the knowledge around emerging technology platforms
• Delivering the benefits across core disciplines and research
• Consolidating the alliances and partnerships involving stakeholders

Dr Carina Kemp
Director of eResearch
AARNET
Former CIO
Geoscience Australia

3:00 PM 

Case Study  Adapting to the digital ecosystem as agency-wide needs evolve and change
• Clarifying the digital ecosystem and building blocks
• Assessing the available and emerging technologies
• Managing the cost of migrating from legacy to digital platforms

David Bellchambers
Manager Information Technology
Manningham Council (VIC)

The next evolution of digital technologies
• Outlook for data science and advanced analytics
• The future of artificial intelligence (AI)
• Embracing automation in the age of AI

Professor Michael Blumenstein
Associate Dean (Research Strategy and Management),
Faculty of Engineering and IT
University of Technology SydneyGeoscience Australia

3:30 PM 

Afternoon Refreshments

3:30 PM 

Roundtable Discussion
These highly interactive roundtables offer a “deep-dive” into technologies of choice that support digitised government services. Delegates can choose three topics to participate in rotating discussions.
1) Future of cloud-based platforms and web hosting
2) Developments in big data, analytics and forecasting
3) Outlook for digital identity management as a single, secure channel
4) Forecast for the internet-of things and network integration
5) Bridging the digital divide with mobile apps
6) Tackling security and intrusions in cyber-space

4:30 PM 

Delivering on the promise of digital leadership – NSW government perspectives
• Mapping the NSW government’s digital transformation journey
• Tracking the milestones and challenges
• Delivering responsive policy, less red tape and better services
• Offering citizens ease-of-access when dealing with government
• Building the digital capability

Dr Kate Harrington
Head of Strategic Digital Initiatives
digital.nsw, Department of Customer Service

5:00 PM 

Closing remarks from chair

5:10 PM 

Networking drinks and end of day one

8:00 AM

Registration Opens

8:45 AM

Opening remarks from the chair

Narelle Clark
Chief Executive Officer
Internet Association of Australia

9:00 AM

Case Study | Enhancing the customer experience through digital and mobile channels
• Mapping developments for online or mobile services
• Investing in intuitive platforms to engage with citizens
• Assessing the potential of digital technologies for anywhere, anytime service delivery

Chris Fechner
Chief Customer and Digital Officer
Department of Communities, Housing and the Digital Economy (QLD)

9:30 AM

Case Study | Driving the development and implementation of a state-wide health ICT framework
• Leading complex transformational change
• Managing the strategy, planning, and management of digital health
• Delivering the benefits of digital services for health

Andrew Saunders
Board Director & Digital Strategy Advisor
Eastern Health (VIC)

10:00 AM

Technology Solutions

10:30 AM

International Case Study | Redefining your digital strategy
• Designing a digital strategy with millions of customers in mind
• Developing the skills set for the new and changing role of digital engagement staff
• Gleaning lessons from the Estonian government’s digital transformation

Anett Numa
Digital Transformation Adviser
e-Estonia Briefing Centre, Government of Estonia
*Virtual presentation

11:00 AM

Morning Refreshments

STREAM A: Bridging the divide for digital services

STREAM B: Modernising the enterprise architecture for Big Data, AI, Cloud, Edge Computing and Mobility

Chair

Narelle Clark
Chief Executive Officer
Internet Association of Australia

Chair

Andrew Smailes
Branch Head
DAMA Canberra Branch

11:30 AM

Case Study | Data architecture playbook for digital transformation
• Information lifecycle, assessment and dissemination
• Data transformation roadmap
• Data fabric and modernisation of data services

Dr Renato Ianella
Head of Technology,
Strategy and Architecture
Airservices Australia

Case Study | Leveraging a plethora of ICT platforms to deliver on the promise of “digital government”
• Laying the foundations for citizen-centric services
• Building the trust, efficiency and transparency for government services
• Clarifying digital technologies and impact on policy formulation

Eva Balan-Vnuk
Executive Director, Chief Information Officer, ICT and Digital Government
Department of the Premier and Cabinet (SA)
*Virtual presentation

12:00 PM

Case Study | How to deliver human-centred digital experience for customers
• Changing the way we fund and deliver digital products and services
• Offering a “single source of truth” for style guides, reusable components and best-practice digital design and delivery
• Meeting the Premier’s Priority of a World Class Public Service

Sharni Allen
Director, NSW Design System
Department of Customer Service

Case Study | Leveraging AI & data science in transportation
• Presenting AI and data science solutions to complex business problems across transportation
• Business applications covering the entire AI landscape – Descriptive, Predictive, Prescriptive and Cognitive AI
• Next phase of AI and emerging technologies– edge computing and real-time analytics

Dr Piyush Madhamshettiwar
Practice & Capability Lead – AI & Data Science
Department of Transport (VIC)

12:30 PM

Case Study | Delivering on the promise of internet and digital connectivity – are we there yet?
• Using the internet to propel your digital transformation
• Quantifying the scale and uptake of on-line services
• Delivering equitable access across cities, towns and regional areas

Narelle Clark
Chief Executive Officer
Internet Association of Australia

Leveraging data-driven solutions for smart planning and future transport
• Assessing the potential of data analytics for transport
• Mapping developments in machine learning and artificial intelligence
• Supporting real-time predictions to manage traffic or complex transport systems

Chen Cai
Research Group Manager
CSIRO Data61
Director
ITS Australia

1:00 PM

Networking Luncheon

Networking Luncheon

2:00 PM

Digital Trust – your organisation’s competitive advantage
• Understanding the value of your data and why it is targeted
• Building a ‘digital trust’ culture
• Creating competitive advantage through cyber security

Linda Cavanagh
Chief Operating Officer
AustCyber – The Australian Cyber Security Growth Network

Enterprise data management and the drivers for success
• Supporting your business outcomes
• Recognising the value and abundance of data
• Leveraging the right tools to optimise use of this data

Andrew Smailes
Past President
DAMA Australia

2:30 PM

Case Study | Planning for cyber-attacks in the digital world
• Strengthening your cyber-threat planning effort
• Beating cyber-attackers at their own game in the digital terrain
• Adapting to a fast-changing threat landscape

Nathan Morelli
Manager, Digital and Cyber Security
SA Power

 

Panel discussion | Digital + cloud integration strategies
• Analysing existing applications and the migration options
• Planning, architecture, development, testing and deployment
• Understanding the configuration of systems to meet business and user needs

David Bellchambers
Manager, Information Technology
Manningham Council

Dr Piyush Madhamshettiwar
Practice & Capability Lead – AI & Data Science
Department of Transport (VIC)

3:00 PM

Case Study | Digital transformation in government: are public policy imperatives and service efficiency incompatible?
• Managing the lure of ‘shiny objects’
• Building digital services capability
• Respecting data ethics and making information exchange safe for democracy

Ania Karzek
Manager Strategy & Governance
City of Holdfast Bay (SA)

Ensuring your digital data ecosystem adapts to end user needs
• Clarifying the parameters for an adaptive digital ecosystem
• Integrating complex digital infrastructure to deliver value
• Addressing the challenges for government, industry and academia

Dr Asif Gill, PhD
TOGAF, CISM, Associate Professor, Director
DigiSAS Research & Innovation Lab

3:30 PM

Afternoon Refreshments

4:00 PM

International Case Study | Realising that the digital transformation in HHS will never end but will always be unfolding
• The journey from a reluctant to an eager cloud adopter
• The plans to move services to the cloud safely and securely
• Focusing on infrastructure improvement and shared services

Beth Killoran
Deputy Assistant Secretary for Information Technology and Chief Information Officer
U.S. Department of Health and Human Services
*Virtual presentation

4:30 PM

Case Study (Invited) | Preserve, build and manage collections in a digital environment
• The joys and challenges of being digital pioneers
• Maximising citizen access to digital content through multiple channels
• Integrating online and onsite experiences for library users

David Wong
Chief Information Officer
National Library of Australia

5:00 PM

Closing remarks from Chair

5:10 PM

Networking drinks and end of day two

9:00 AM – 12:00 PM

Workshop A | Supporting digital transformation in the public sector
Recognising excellence in the delivery of public services is high on the agenda for government. This roadmap recognises current and future public sector leaders. Digital innovation makes interacting with government easier for citizens and the workforce. This workshop offers a practical guide to innovation and design, the potential to improve systems or service delivery, and building collaboration, customer focus and stakeholder management, and leadership.

The workshop will be in two parts. Firstly, this interactive seminar discusses research findings from the NSW Premier’s Awards in Digital Excellence. This is followed by a hands-on involvement to analyse and share experiences amongst the participants.

Key Learnings:
• Embrace the digital transformation and citizen engagement journey
• Track the key milestones and challenges to being digitally-savvy
• Explore the policy and technology parameters for digital services
• Navigate the changing priorities as needs evolve and change
• Deep dive into the practical tools needed for digital governance

Dr Alan Thorogood
Senior Visiting Fellow
UNSW
Chief Digital Officer
energyOS

Dr Kate Harrington
Head of Strategic
Digital Initiatives
digital.nsw, Department of Customer Service

Dr George Joukhadar
Lecturer, School of Information Systems, Technology and Management
UNSW

12:00 PM

Networking Luncheon

1:00 – 4:00 PM

Workshop B | Enterprise data management is the backbone of digital government
• Developing specific, achievable business outcomes from enterprise data management
• Recognising the value and abundance of data
• Choosing the right tools to leverage the use of data.

Three data competencies every government agency needs
To succeed in digital transformation, organisations need to build three high-level, interrelated data management competencies. These competencies are essential to an organisation seeking to differentiate and succeed with data. The three competencies are:

• Know the business – how to build a data strategy supporting data governance and progressive delivery of business outcomes
• Know the data – recognising the variety and abundance of data within today’s organisations and the importance of capturing and communicate data knowledge
• Know the tools – ability to leverage technology to optimise the impact, performance and productivity of teams working with data relative to the effort invested

Attend this workshop and gain an understanding of:
• The three competencies and skills required
• How to manage the dependencies and relationship between all three competencies
• The skills and approaches needed to support the development of the competencies.

Andrew Smailes
Branch Head
DAMA Canberra Branch

Who should attend?

Secretary/Deputy Secretary

Chief Executive

Chief Digital Officer

Head of Program Service Delivery

Chief Information Officer

Chief Technology Officer

Chief Data Officer

Chief Information Security Officer

Head of Cloud Infrastructure

Head of ICT Infrastructure

Cloud and Digital Integration Architect

Director, Digital Services & Technology

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Early bird discount

Book now and save $500

Team discount 

Register 3-4 delegates and receive an additional 10% DISCOUNT off the current price
Register 5-7 delegates and receive an additional 15% DISCOUNT off the current price
Register 8 or more delegates and receive an additional 20% DISCOUNT off the current price

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Get in touch with us
Email: spex@akolade.co
Phone: +612 9247 6000

Contact Us

+61 02 9247 6000

Venue

Sydney, Australia

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