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EVENT OVERVIEW

In recent years, there has been a substantial shift in the approach to impact and performance measurement within the Australian public sector. Many agencies are striving to implement ‘outcomes’ rather than ‘outputs’-based approaches to their planning by developing new ways to effectively measure and achieve positive results for citizens.

In consideration of the recommendations of the 2019 Independent Review of the Australian Public Service, it is essential that government agencies across sectors develop better in-house expertise to implement outcomes-based approaches in their strategic planning. Building such skills will help to tackle the operational disruption caused by COVID-19 and assist citizens to gain a better quality of life in the aftermath of crisis.

The Driving Outcomes-based Approaches for Government Summit will help government agencies and service providers integrate outcomes-based approaches into their strategic planning. Attendees will learn ways to better measure impact and departmental performance by using cutting-edge analytics, data and modelling technologies. Participants will learn how to better partner with external stakeholders to solve enduring problems, while prioritising citizen outcomes through evidence-based decision making. Developing internal capability will ensure stronger leadership and governance, and ensure that the public sector is using flexible and dynamic means to deliver citizens’ priorities.

ATTEND THIS FORUM AND LEARN HOW TO

    • 1. Set outcomes goals in collaboration with external stakeholders to create ongoing partnerships with community    
    • 2. Build in-house expertise and capability to implement outcomes-based approaches in procedure, policy and planning 
    • 3. Effectively evaluate programs and services by developing a tailored approach to impact and performance measurement
    • 4. Utilise digitisation in data collection and management to unlock real-time insights into impact and performance measurement  
    • 5. Utilise technology to unlock real-time insights into impact and performance measurement  
    • 6. Develop strategies to manage the fundamental impact of COVID-19 on data collection and services, and ensure ongoing impact measurement despite disruptions 

SPEAKERS

AGENDA OVERVIEW

Conference Day One: Tuesday 27 October 2020
Conference Day Two: Wednesday 28 October 2020
Post-Conference Workshops: Thursday 29 October 2020
  • 08:50
    Opening remarks from the Chair
    Julie Hourigan Ruse
    Chief Executive Officer NSW Family Services Inc (FamS)
  • 09:00
    Outcome budgeting: It’s a mind shift

    • Exploring how NSW Treasury is leading implementation of outcome budgeting across the NSW public sector and addressing what is at stake for internal and external stakeholders
    • Defining the fundamental components required for successful implementation and transformation
    • Providing insights and ‘lessons learnt’ to inform other agencies who are seeking to implement outcome budgeting in their own portfolio
    Tegan Tembe - NSW Treasury
    Tegan Tembe
    Associate Director NSW Treasury
  • 09:40
    Lining it all up

    • How to decide on the outcomes you want at the population level 
    • Deciding on what to do next and how to implement outcomes measurement at population level, program (intervention) level and contract level if the service is delivered by a third party 
    • Aligning all levels despite various attribution, measures and overlapping stakeholders at each level 
    Simone Walker - NSW Department of Communities and Justice
    Simone Walker
    Deputy Secretary NSW Department of Communities and Justice
  • 10:20
    Morning break
  • 10:40
    Panel Discussion Nurturing citizen-centricity through lessons learnt form the social sector

    • Defining truly citizen-centric approaches to strategic planning, and embedding people-focussed outcomes in everyday work
    • Discussing impact measurement in the NFP sector and exploring their strategies to measure outcomes
    • Providing government agencies with methods to better measure impact and promote citizen-centric programs and services
    Trish Nowland - Relationships Australia NSW
    Trisha Nowland
    Principal Researcher Relationships Australia NSW
    Rachel Christie - Mission Australia
    Rachel Christie
    National Manager Mission Australia
    John Tamihere
    Chief Executive Te Whānau O Waipareira
  • 11:20
    From announceables to accountability: Why outcomes are the future of public service

    • Defining outcomes-based approaches and building a strong foundation for their implementation 
    • Identifying the key building blocks for reform and designing a step-by-step timeline for pursuing such goals 
    • Facilitating stakeholder involvement and encouraging cultural change to ensure a successful transition to outcomes-based approaches  
    Liana Downey
    Former Deputy Secretary NSW Department of Education
  • 12:00
    Case Study - Cutting through complexity: Defining outcomes in education and aligning strategies to deliver

    • Creating a balanced scorecard of outcomes and developing strategies to work with imperfect proxy measures
    • Establishing routines for feedback, learning and improvement to enhance the delivery of outcomes
    • Reviewing the strategic fit of legacy structures, programs and policies within the agency
    Marc Kidson - NSW Department of Education
    Marc Kidson
    Director NSW Department of Education
  • 12:40
    Lunch break
  • 1:40
    Case Study - Developing outcomes-based approaches to service delivery and implementation

    • Exploring Victoria’s Partnerships Addressing Disadvantage (PADs) initiative, which unifies public, private and not-for-profit sectors to deliver common outcomes to vulnerable communities
    • Encouraging ongoing reform, review and evidence-based budgeting through outcome measurement
    • Considering the benefits and constraints when agencies measure and pay for outcomes
    Sharon Oxlade - Victorian Department of Treasury and Finance
    Sharon Oxlade
    Director Department of Treasury and Finance
  • 2:20
    Realising the promise of outcomes

    • Exploring the ‘outcomes promise ‘to deliver meaningful results for customers and the community
    • Drawing on insights from government priorities such as Closing the Gap, state plans, commissions of enquiry and the Premier’s priorities to provide practical strategies to ensure the delivery of outcomes
    • Providing strategies to shape your organisation’s work program and deliver the intended results
    Peter Ryan - Transport for NSW
    Peter Ryan
    Director Transport for NSW
  • 3:00
    Afternoon break
  • 3:20
    Developing cross-agency collaborations to improve outcomes for citizens

    • Improving citizens’ experience with government through promoting feedback and implementing strategies to facilitate positive encounters
    • Successfully implementing and transforming outcome budgeting frameworks
    • Developing strategies to unite various levels and sectors of government to achieve positive outcomes for citizens
    Scott Cass-Dunbar
    Chief Strategy Officer Digital Transformation Agency
  • 4:00
    Case Study - Building partnerships to solve complex community problems

    • Utilising data insights to promote human centred design, critical thinking and building stories for change 
    • Recruiting the right talent to assist in forming enduring partnerships which contribute to joint outcomes, including cross-government and industry collaborations 
    • Exploring a range of case studies, including Women’s Safety After Dark, the Regional Digital Capability Program, and accelerator industry and start-up partnerships
    Stephanie Salter - Transport for NSW
    Stephanie Salter
    Director Transport for NSW
  • 4:40
    End of day one and closing remarks from the Chair
  • 08:50
    Opening remarks from the Chair
    Julie Hourigan Ruse
    Chief Executive Officer NSW Family Services Inc (FamS)
  • 09:00
    Case Study - Achieving positive outcomes through citizen-centric commissioning

    • Exploring the work of the Whanau Ora Commissioning Agency developed a culturally anchored, whānau-centred, strength-based commissioning model
    • Qualifying the model’s effectiveness by studying impact measurement approaches undertaken by multiple external financial and performance audits and reviews
    • Learning how to collaborate with citizens and negotiate interagency investment through partnership models for delivering outcomes

     

    John Tamihere
    Chief Executive Te Whānau O Waipareira
  • 10:40
    Case Study -Achieving better outcomes through social impact investing: A spotlight on Australia’s first Social Impact Bond

    • Exploring the benefits of an outcomes-based approach in social impact investment  
    • Examining the role of evaluation in social impact investing, including what to measure and when 
    • Studying Australia’s first Social Impact Bond, Newpin 
    Lucy Barkl
    Senior Associate Office of Social Impact Investment (OSII)
  • 10:20
    Morning Break
  • 10:40
    Exploring the transformative potential of the National Disability Data Asset (NDDA)

    • Overcoming barriers in sharing data, understanding policy outcomes and enhancing policy settings to promote true citizen-centricity 
    • Empowering people with disability, their carers and family members to make informed decisions to achieve their desired life outcomes 
    • Exploring how the NDDA could be the basis for broader national human services datasets that underpin outcomes-based budgeting, commissioning, service design and reporting 
    Jennifer Quincey
    Associate Director National Project Team, National Disability Data Asset
  • 11:20
    Measuring performance in real-time through digitisation and data technologies

    • Exploring how the NSW Department of Customer Service has digitised data collection across their services 
    • Utilising technology to gather real-time insights of citizen experience and creating more efficient feedback between customers and their service providers 
    • Better measuring live impact and performance while maintaining a customer-centric, outcomes-based approach 
    Kerrie Burgess
    Director NSW Department of Customer Service
  • 12:00
    Case Study - Examining the digital end-to-end journey of citizens through Mission Australia Homelessness Service

    • Investigating how technology can be used to improve client outcomes and experiences 
    • Exploring ways that data insights and dashboards can be in real-time to improve services and provide feedback to providers 
    • Developing methods of system design to improve the quality and efficiency of government reporting 
    Rachel Christie - Mission Australia
    Rachel Christie
    National Manager Mission Australia
  • 12:40
    Lunch Break
  • 1:40
    Panel Discussion: Measuring outcomes: Implementable strategies for government agencies

    • Exploring methods of impact measurement across sectors using both qualitative and quantitative data 
    • Discussing how impact measurement can translate to inform budgeting, strategic planning and policy design 
    • Considering a range of methods to measure outcomes to provide implementable approaches for agencies across sectors 
    Lucy Barkl
    Senior Associate Office of Social Impact Investment (OSII)
    Jennifer Quincey
    Associate Director National Project Team, National Disability Data Asset
    Indu Balachandran
    Director of Impact National Centre of Indigenous Excellence (NCIE)
    Skye Trudgett
    Blak Impact Lead National Centre of Indigenous Excellence (NCIE)
  • 2:20
    Case Study - Bringing context into outcomes data to enhance organisational insights

    • Developing a social trust model to track non-profit performance and outcome delivery 
    • Advancing program logics beyond input-output limitations 
    • Working with service recipient data in new ways to track outcomes beyond numbers and statistics 
    Trish Nowland - Relationships Australia NSW
    Trisha Nowland
    Principal Researcher Relationships Australia NSW
  • 3:00
    Afternoon Break
  • 3:20
    Case Study - Utilising digitisation and data technologies to better track impact and measure performance

    • Translating data into insights to qualify customer needs and foster a human centred design innovation culture 
    • Exploring how data and analytics can inform decision making in the midst of crisis 
    • Developing a whole-of-government program to improve digital capability across departments 
    Dr Kate Harrington
    A/Assistant Commissioner NSW Public Service Commission
  • 4:00
    Representing the individual within mass data

    • Using alternative methods of data analysis to humanise analytics, such as language analysis techniques and technology 
    • Understanding the fluidity of social impact measurement, and transforming qualitative data into quantitative data through better methods of analysis 
    • Promoting citizen-centric approaches by personifying data 
    Indu Balachandran
    Director of Impact National Centre of Indigenous Excellence (NCIE)
    Quinton Vea Vea
    Blak Impact Associate National Centre of Indigenous Excellence (NCIE)
  • 4:40
    End of day two and closing remarks from the Chair
    Indu Balachandran
    Director of Impact National Centre of Indigenous Excellence (NCIE)
    Quinton Vea Vea
    Blak Impact Associate National Centre of Indigenous Excellence (NCIE)
  • 09:00
    Workshop A - Putting evidence based policy into practice – the role of Cost Benefit Analysis

    Since 2017, NSW Treasury has been raising the standards of evidence to support Outcome Budgeting reform; a sector-wide approach to fiscal decision making that puts the needs of people at the centre of investment. By making evidence-informed investment decisions, government agencies can ensure they are funding real outcomes and maintaining a citizen-centric approach to investment. CBA is a practical tool at the centre of these reforms.

    In this workshop, attendees will explore when and how CBA can be used to inform evidence-based policy making.

    Attend this workshop and learn how to:

    • Collect, evaluate and utilise data to measure impact and create evidence-informed policy
    • Develop methods of budgeting that reward impact and encourage outcomes-based approaches in strategic planning
    • Reconcile data and methods of impact measurement across sectors to ensure an ‘even playing field’ when implementing CBA to support outcome-focused decision making
    Ophelia Cowell - NSW Treasury
    Ophelia Cowell
    A/Executive Director NSW Treasury
  • 1:00
    Workshop B - Ensuring outcomes-based approaches performs in times of crisis through strategic planning

    COVID-19 has impacted strategic directions for a lot of industries and government is no different. However, unlike the private sector where the Board and management have monopoly on reviewing strategies, strategic planning for government requires and benefits from understanding and listening to communities. The public are concerned about economic impact, their employment status and health implications. With a growing distrust of the public sector, all tiers of government must work together to engage, inform and connect with citizens.

    In this workshop, attendees will deep-dive into the challenges of and opportunities for strategic planning in crises by learning outcomes-based focuses to keep planning citizen-focused.

    Attend this workshop and learn how to:

    • Undergo strategic planning that is grounded in outcomes-based approaches to maintain citizen-centric policy design and service implementation
    • Engage, inform and connect with communities to plan a road to recovery after crisis that is considerate of all stakeholders
    • Explore Local Government Professionals WA state-based community resilience survey, and consider how their methods of data collection can be implemented in differing portfolios
    Candy Choo
    Chief Executive Officer Local Government Professionals Australia WA

REGISTER

VENUE:   Online

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