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Government encourages businesses to review the ombudsman

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The Morrison Government is encouraging small and family businesses to independently review the Australian Small Business and Family Enterprise Ombudsman. 

Minister for Employment, Workforce, Skills, Small and Family Business Stuart Robert said the encouragement came about when their effectiveness and efficiency in providing assistance and advocacy for small businesses had to be examined.  

“The review comes at a critical time when small and family businesses nationwide are rebuilding from the economic shocks of the COVID-19 pandemic,” Minister Robert said. 

Since small and family businesses are the engine room of the economy, the Australian Small Business and Family Enterprise Ombudsman has to play a valuable role in keeping them afloat after the pandemic by ensuring that these kinds of businesses have the necessary assistance to navigate the business landscape. 

The Ombudsman also plays the critical role of acting as an advocate for the sector. The office is tasked with aiding the business sector by making sure that the interests and views of the industry are represented at all levels.

The review will take into consideration how the Ombudsman responded to the recommendations of the 2017 review. This includes the delivery of new functions since that time period.

There will also be a consideration towards the need for any legislative or administrative improvements on the office of the Ombudsman’s part. This is to support the Ombudsman while they assist owners in rebuilding their businesses after the pandemic.

The independent review is a statutory requirement and is due to be completed every four years. 

PSM Carmel McGregor has been appointed to lead the review on the Ombudsman since she has held a number of senior executive positions in the public service. Likewise, she has significant expertise in public sector reform and service delivery. 

The review is open now and public consultation will conclude on 30 April 2021.  

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