Here’s your chance to join the team in our Melbourne Contact Centre, as a Customer Service Consultant – the first point of support for our customers all around Australia.

What you will be doing

This role involves assisting our customers by providing inbound phone assistance for queries such as tracking lost or damaged parcels; assisting with passport applications; and general post office enquiries. To be successful you will:

• Be diligent in your work. If you’re professional, reliable and punctual, and support your fellow team members, you’ll thrive here.
• Handle high volumes of inbound calls. You will need to be able to work calmly under pressure using your resilience to move from one customer to the next.
• Resolve customer queries quickly and accurately. You’ll be an expert problem solver, focused on delighting our customers, with first call resolution a priority.
• Have an eye for detail. You’ll need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.

What we’re looking for

We’re after people with a passion for working through customer queries with a focus on solutions, highly capable in:

• Actively listening to customers queries with empathy and positivity
• Sound has written and verbal communication skills
• Computer savvy – able to learn new systems, software and processes quickly
• Work both as part of a team as well as an individual contributor

– This job vacancy ad was first published in Seek –