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Customer Service Officer

Customer Service Officer Government & Defence

Salary - Confidential

Key Selection Criteria

 

  • Demonstrated experience in the principles and practice of customer service and call centre environments.
  • Demonstrated ability to display empathic listening skills and a high level of written and verbal communication skills.
  • Demonstrated experience working with people of culturally and linguistically diverse backgrounds during civic events and envoys.
  • Ability to speak multiple languages is an advantage
  • Demonstrated ability to acquire an in-depth knowledge of the City of Ballarat’s services and procedures, and strong competence in the operation of Windows-based programs and other relevant systems.
  • Knowledge and understanding of health and safety issues relevant to work activities and work area.

 

The closing date for this position is midnight Sunday, 24 November 2019.

Interviews to be held week commencing Monday, 25 November 2019.

 

For further information on this position, please contact Alan Whelan, Coordinator Customer Experience, 03 5320 5837.