Description

As a Customer Service Officer, you will be:

• Liaising with the clients in either written, over the phone, via the portals and in person to handle enquiries;
• Responding to enquiries from the community;
• Working with our clients to provide them with information and support to meet their obligations; and
• Manage their affairs
• Undertake routine compliance improvements as well as review and audit activities in relation to client obligations, determine appropriate action, amend client details and assessments, and determine penalties as appropriate.
• Identify, gather and record on appropriate systems and share information on risk analysis activities and the development of compliance strategies
• Understand and apply a sound knowledge to the functions, activities and tasks required to support the work area

Profile

Our ideal candidate:

• Customer focused people, who will put our clients at the centre of everything they do;
• Has knowledge of or has the ability to quickly acquire knowledge of information systems;
• Able to confidently present verbal and written information in a clear, concise, confidential and professional manner;
• Demonstrates self-awareness, a commitment to personal development and an openness to change with a rapidly changing environment;
• Has the ability to build and sustain positive relationships with staff and clients, including working in a team environment;
• Has the ability to listen and be responsive to changes in client needs and expectations;
• Understands the business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity;
• Has the ability to interpret and apply legislation and document decisions, proper completion of documents such as formal notice and record-keeping; and
• Be open and accountable and of high integrity.

Job Offer

This is a 6 month contract with the possibility of extension and is requiring candidates with excellent customer service skills.

Please note, all candidates applying for this role must be an Australian Citizen, have 2 x referees readily available to be contacted for a reference check, and must be able to obtain baseline security clearance.

This job vacancy ad was first published in Seek.