Benefits

• Flexible work life balance – access to a 9 Day Fortnight
• Strong learning and development focus and culture
• Health and wellbeing programs including a subsidized gym membership to a network of Sydney gyms
• Social sports groups

Hours of Operation

8:30 AM to 5:00 PM (35 hours per week; 45 minute lunch breaks)

Key duties

• Develop positive and collaborative working relationships within the team and across the Council to ensure the highest standards of service delivery are maintained at all times.
• Consistently meet and/or exceed established customer service targets.
• Continually improve processes and systems that contribute to achieving business objectives and excellence in customer service.
• Accurately capture requests, complaints and applications incorporate systems and other databases in accordance with Council’s procedures, policies and service standards.
• Answer all incoming customer calls in a friendly, professional and efficient manner including conducting follow up/outbound calls as required.
• Undertake front counter responsibilities (including customer requests, applications, complaints, deliveries, visitor management, or other activities) to ensure transactions are processed in a timely, accurate and effective manner

Some of the required skills, experience and qualifications

1. Superior Customer Service skills and demonstrated experience working in a dynamic, high volume, multi-channel team with a passion for customer service excellence.
2. Demonstrated ability to operate effectively across multiple functions within a customer service team, with ability to achieve quality standards and a commitment to first contact resolution.
3. Ability to work autonomously with minimal supervision to achieve service standards.
4. Excellent communication skills both written and verbal, with the ability to explain complex information to customers in an easy-to-understand and commitment to achieving results within a quality management framework.

Enquiries

Team Leader Contact Centre, Customer Service – Irene Theophilus on (02) 9392 5620

This job vacancy ad was first published in Seek.