About the Role:

There are three vacancies for Customer Service Representatives (CSR) who will form the CSR Team reporting to the Team Lead CSR. The CSR function will provide clients with a central contact for queries about SSP services (e.g. accommodation, Libraries, car pools) and how to access them; whether via the web, phone or in-person.  The CSR will be required to communicate effectively with a wide variety of stakeholders in a professional and timely manner.  This role is required to travel and work in sites based in the CBD, Metropolitan Melbourne and Regional Victoria.

To be Successful in the Role:

Candidates are required to demonstrate key selection criteria including the following:

1. Previous experience in a professional customer service role with a track record of effectively managing customer queries and complaints; ideally in a service delivery environment.
2. Proven ability to thrive in a fast paced change environment, including demonstration of a team oriented, flexible, and pro-active approach to customer service.

Application Process and considerations:

The recruitment for this role is part of a high-volume workforce expansion program at SSP.  Please note that due to the large number of positions being concurrently advertised, the recruitment and selection process could take between 3 – 4 months.

Individual responses to key selection criteria listed on the Position Description are not required.

Applicants should submit: 

• A cover letter; addressing your motivation and suitability for the role;
• A supporting statement demonstrating that you meet the key selection criteria and any job requirements specified in the position description;
• A resume; including contact details of two referees.

DTF actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to supporting employees through flexible work arrangements and encouraging work/life balance.  All roles at DTF can be worked flexibly, however the amount of flexibility available may differ from role to role.

DTF has a duty of care to protect its assets and employees and must be confident that employees meet the highest standards of integrity and suitability.  All prospective employees are required to undergo a National Criminal Record Check prior to an employment offer being made.  Psychometric testing may also form part of this recruitment and selection process.

How to apply

If you’re interested in this role, please send your applications together with a copy of your resume and cover letter summarising your skills and relevant experience. Application close 5 December 2019.

For more information about SSP visit our website at: www.ssp.vic.gov.au

This job vacancy ad was first published in Seek.