Australian consumers want human connection as businesses focus on faster service
New ContactBabel research shows Australian organisations and customers have differing views on what defines good customer service. The research draws on responses from managers and
Why trust is built through complaint handling, not policy
This Privacy Awareness Week, trust is measured by how organisations handle privacy complaints. The national campaign calls on government agencies and Australian Privacy Principle (APP)
Australian SMBs combine AI speed with human creativity to stand out
New research from VistaPrint reveals that while Australian small businesses are embracing AI to streamline design and marketing, they still see human creativity and input