Australian consumers want human connection as businesses focus on faster service
New ContactBabel research shows Australian organisations and customers have differing views on what defines good customer service. The research draws on responses from managers and
Why replacing graduates with AI may backfire for employers
As artificial intelligence reshapes the workplace, the decline of entry-level roles could weaken the talent pipeline and contribute to long-term skills shortages across industries. AI
AI is changing workplace writing. But are you building the right skills?
Across Australia, organisations are moving quickly to adopt generative AI tools like Copilot and ChatGPT. The promise is clear: faster writing, greater productivity and less
Written applications fail under AI-driven recruitment volumes
As AI floods recruitment platforms with automated applications, employers are questioning whether traditional CV-based hiring is still effective. An Australian Financial Review article described recruitment as
Generative AI paves road to workforce futures
Jobs and Skills Australia (JSA) unveiled a national report titled Our Gen AI Transition: Implications for Work and Skills. This report explores the transformative impacts
Council on advancing digital government workforce
The Wollongong City Council broadened its Cadet, Apprentice, and Trainee Programme to cultivate a skilled workforce that effectively addresses essential digital government functions and various
Report warns of housing workforce shortage threat
If Australia doesn’t recruit an additional 90,000 skilled tradespeople within the next three months, it could miss its national housing targets. A new report has
APSC to set new pay offer amid growing unrest
Unrest has been growing in the ranks of Australian public service workers as efforts regarding raise in the basic salary have yet to be decided.
APSC rejects four-day work week
The Australian Public Service (APS) has become the centre of attention as public sector agencies seek to introduce a four-day working week for their employees.
Public Skills Australia to promote workforce upskilling
The Australian government has established Public Skills Australia as one of the five new operational Jobs and Skills Councils (JSCs). This is a significant move
Five issues with boosting Australia’s tech workforce
Australia’s tech workforce plays a crucial role in driving innovation, economic growth, and global competitiveness in the digital era. However, the nation currently faces significant
DSR should take full advantage of Australia’s technology and workforce
Assoc Prof Ian Langford, PhD, a former senior military officer and a Strategic Advisor at UBH Group, provides his thoughts on the public release of