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HR/People/Culture Learning

What it means to be in public service in the modern world

2 min read

Public service comes in various forms and shapes.

For those working in the government sector, public service is a collective effort of the leader, the agency or department in which the leader is a part of, and all the other people working behind it.

So what does it mean to have an effective service for the public who seeks real-time engagement and answers from their leaders?

30 years ago, public service in the government seems easy. A system was being followed and the nation seemed satisfied with it. Today, with the rise of social media and with government leaders being exposed and branded as people you can reach too easily, public service developed a new face.

Today, leaders are stepping up and actually being the leaders the public can look up too. Public service in this matter is easily implemented to a very engaged community.

In today’s modern world, Public Service could mean:

  • Personal and professional integrity for leaders. Government leaders do have their own website and social media handles that are personally being regulated by them and their staff in order to reach a wider network. Through these channels, leaders have a venue to share, promote, and connect. This means leaders are embracing accountability, giving them a strong sense of integrity.
  • Engagement. The digital transformation brought about the speed of service and a more effective means of communication. Words travel faster. A message can be delivered by a click of a finger. While, this may have positive and negative implications, for government leaders, this could mean effective engagement for the people they are serving. They have the ability to know first-hand important issues they need to deal with. Some leaders also ask the public for their opinions when it comes to important matters of a city or state and yes, they do listen to what the public has to say.
  • Direct involvement. Since government leaders have direct access to their social media handles and website apart from their staff, it is evident that they are directly involved in communicating with the public. They can learn about certain issues and important information in an instant and they can plan their course of action right away.
  • Informed and effective staff. With a leader being involved more than ever to public’s affair, it is expected that their staff are well informed and effective as well in delivering what is expected of them. This is one of the positive impacts of the age of the internet. Information is everywhere. A government agency or department can get the information they need quickly and they can plan, through briefings, the steps they needed to take. Plus, the social responsibility coming from them is evident, as influenced by the very information they get from social media or the web as a whole.

Quick and effective services. In the end, the more engaged the leaders are, the more quick and effective they are in delivering service to the public.

Public service has definitely evolved and modernity has allowed it to reach its peak. The good thing about it today is that it is finally serving its purpose — it keeps the public informed and involved.