[vc_section el_class=”sec gap accordian-main-wrappper”][vc_row el_class=”container”][vc_column][vc_tta_accordion style=”flat” color=”turquoise” spacing=”10″ gap=”5″ c_icon=”chevron” active_section=”1″ no_fill=”true”][vc_tta_section title=”25 February (Day 1): Digitisation: In-Store and Online” tab_id=”1540421411498-1502d0b1-ddb9″][vc_column_text]
8:50 Opening Remarks
Rob Kinkade, Co-Founder, CX360
9:00 Physical retail isn’t dead
Steve Dennis, President and Founder, Sageberry Consulting, Top 20 LinkedIn Influencer
9:30 Navigating the transformational phase of New Retail in Australia
Alice Barbery, CEO, Universal Store
10:00 How to Succeed in Marketplaces
Fabio Bertola, Head of Seller Services, Amazon.com.au
10:30 Applying technological innovation to appeal to the New Retail generation
Suzan Kereere, Global Head of Merchant Sales & Acquiring, Visa Inc.
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12:00 – 13:00
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Design Thinking
Main Stage
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Chair: Robert Kinkade, Founder, CX360
- Stocking your design thinking toolkit
Justin Williams, Principal, RetailCX Consulting - Transforming Retail Omnichannel in Russia: Fashion, Fitness, Food
Vadim Shiryaev, Partner, Russian Retail Week / Managing Partner, Trout and Partners Russia
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Agile Delivery
Stream A
[/vc_column_text][vc_empty_space][vc_column_text]Chair: Jonathan Reeve, Author and GM, Eagle Eye ANZ
- Retail loyalty in the digital age
Jonathan Reeve, Author and GM, Eagle Eye ANZ - Customer experience for the agile consumer
John Menagh, Commerce Solution Specialist, Greater Asia, Sitecore
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Custom Adoption
Stream B
[/vc_column_text][vc_empty_space][vc_column_text]Chair: Wayne Baskin, CEO, Booktopia
- eBay: More than just a sales channel
Kristian Haigh, Senior Director, SMB and Advertising, eBay
- Best-practice use of influencers and top customers
Taryn Williams, CEO, therightfit
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14:00 – 15:00
[/vc_column_text][vc_empty_space][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”5″ css=”.vc_custom_1549497575006{background-color: #e8e8e8 !important;}”][vc_column_inner][vc_column_text]Amazon Marketplace 101 with Britanny Rinker, Marketplace Program Manager[/vc_column_text][vc_empty_space][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”5″][vc_column_inner width=”1/3″][vc_column_text]
- Utilising your assets: Data-enabled decision making
Steve Chapman, CEO and Co-Founder, Shine+
Nick Lavidge, CEO and Founder, Alley
- Real-time pricing and promotion
John Barkle, Head of Marketing, MyDeal
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- SMS to RCS – how will it impact your mobile first strategy?
Mark Van Zuylekom, General Manager – APAC, Esendex - Implementing a program of store transformation
Vlad, Yakubson, Head of Retail, YD
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- Bridging the gap and expectation between the physical and online experience
Nicole Papadopoulos, e-Commerce Manager, Lavazza Australia - Closing the knowledge gap in the retail sector: why retail needs to become a career path
Professor Jonathan Elms, The Sir Stephen Tindall Chair in Retail Management, Director, Centre for Advanced Retail Studies (CARS)
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15:30 Supercharge data with science: Drive innovation through data and analytics
Kshira Saagar, Head of Analytics and Data Science, The Iconic
16:00 Leaders’ panel: Retail in its transformative phase – the future of the retail industry globally
Jody Marshall, Group Product Manager Operations Domain, Walmart
Wayne Baskin, CTO, CEO, Booktopia
Sean Servintne, CEO, MyDeal
Kristian Haigh, Senior Director, SMB and Advertising, eBay
16:30 Closing keynote: From multi-channel to omnichannel to New Retail!
Simon Torring, Director of Omni-channel Innovation, Sephora
17:00 Closing remarks and Networking Drinks
[/vc_column_text][vc_empty_space][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”5″ css=”.vc_custom_1549497575006{background-color: #e8e8e8 !important;}”][vc_column_inner][vc_column_text]Rocketeers of Retail Melbourne Networker 1
PJ O’Brian’s Pub | 6:30 pm – 9:00 pm[/vc_column_text][vc_empty_space][/vc_column_inner][/vc_row_inner][vc_empty_space][vc_text_separator title=”End of Day One” color=”turquoise” border_width=”3″][/vc_tta_section][vc_tta_section title=”26 February (Day 2): Fulfilment Summit” tab_id=”1540421411506-61f7d9ce-6285″][vc_column_text]
8:45 Opening Remarks
Andy Powell, Co-Founder and Director, Agile Retailing
9:00 Omni-fulfilment and beyond: Follow Walmart Canada’s Omni-fulfilment journey.
Jody Marshall, Group Product Manager Operations Domain, Walmart
9:30 Re-imagining “green” packaging: Understanding the environmental impact of e-commerce packaging
Alan Adams, Sustainability, Retail and Market Director, SealedAir
10:00 Innovating your supply chain strategy to go international
Jack Gance, Chairman, My Chemist Warehouse
10:30 Leaders’ Panel: Getting a whole of supply chain view: From fulfilment strategy to fulfilment execution
Chair: Andy Powell, Co-Founder and Director, Agile Retailing
Ben Franzi, GM of E-commerce and International, Australia Post
Jack Gance, Chairman, My Chemist Warehouse
Richard Whetton, Head of Fulfilment, Catch.com.au
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Engagement Challenge: What top 3 trends are most affecting your fulfilment strategy?
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11:30 – 13:00
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Pick and Pack
Main Stage
[/vc_column_text][vc_empty_space][vc_column_text]Chair: Andy Powell, Co-Founder and Director, Agile Retailing
- Do more with less: Enhancing efficiencies and optimising technology in your Supply Chain
John Bacon, Head of Supply Chain and Merchandise Support, Coles Liquor Group - Reengineering your operating model to incorporate click and collect
Matt Rowse, Digital Business Manager, Supercheap Auto - Balancing Bricks and Clicks: The benefits of mastering picking from store
Dean Salakas, Chief Party Dude, The Party People, Advisory Board Member, Tilly
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Last Mile
Stream A
[/vc_column_text][vc_empty_space][vc_column_text]Chair: Rob Kinkade, Co-Founder, CX360
- Revitalise and Refresh: Optimising your supply chain to gain efficiency
Tony Villanueva, Supply Chain Director, The Body Shop - An alternate perspective: Transformation and Fulfilment at Suncorp
Chris Fleming, Transformation Manager, Suncorp - Same-day delivery: Necessity or a luxury?
Steve Fanale, CEO and Founder, Drive Yello
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Personalised Service
Stream B
[/vc_column_text][vc_empty_space][vc_column_text]Chair: David Bissett, ANZ Consulting Partner, Crimson&Co
- Building a sustainable supply chain
Lisa McAuley, CEO, Global Trade Professionals Alliance
Molly Harris Olson, CEO, Fairtrade ANZ
Collins Rex, Senior Consultant, Global Trade Professionals Alliance - The importance of tracking and traceability in your customer strategy
Rebecca Smith, Head of Marketing ANZ, Thankyou - Personalising the customer experience
Ben Hare, Director & Chief Operating Officer, Tinyme
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space][vc_text_separator title=”Lunch” color=”turquoise” border_width=”3″][vc_empty_space][vc_column_text]
14:00 – 15:00
[/vc_column_text][vc_empty_space][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”5″ css=”.vc_custom_1549498500421{background-color: #e0e0e0 !important;}”][vc_column_inner][vc_column_text]Fulfilment with Amazon (FBA) 101 with Tom McCullagh, FBA Account Manager[/vc_column_text][vc_empty_space][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”5″][vc_column_inner width=”1/3″][vc_column_text]
- When to outsource?
Paul, Waddy, Head of Operations, Showpo - A unique supply chain: using progressive principles in ethical supply
Elisia Gray, Ethical Buyer, LUSH - Case Study: The New Digital Frontier
Michael Davis, Account Director, GS1
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- Catch Up: Innovating the Last Mile
Richard Whetton, Head of Fulfilment, Catch.com.au
- Digital Information Supply Chain enables Omnichannel
Jonathan Moeller, Founder, foryouandyourcustomers - Watching automation take off: The rise in the possibility for drones
Joel Spencer, CEO, Institute for Drone Technology
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- Delivering luxury and delicate items
Gerry Gerard, CEO, Interflora
- Responding to customers on the move
Brendan Gillen, E-commerce Manager, Superdry - Emergency: A case study on sensitive delivery from the Australian Red Cross
Annette Sando, National Supply Chain Manager, Australian Red Cross Blood Service
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16:00 T2’s transformation: Moving to an international, omnichannel market
Patrick Showyin, Supply Chain Director, T2
16:30 Gaining competitive advantage by optimising Supply Chain Operations
Tina Hu, Supply Chain Director, Goodyear & Dunlop Tyres Australia & New Zealand
17:00 Closing remarks
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8:45 Opening Remarks from the Chair
David Thomas, President, Australia-China SME Association
9:00 Opening Keynote: Exploring the Chinese consumer and market
Dustin Jones, Managing Director, Fung Retailing Group.
9:25 Why should every retailer have a China strategy?
David Thomas, President, Australia-China SME Association
9:50 Beyond the silk road
Kenny Chen, Head of Business & Retail Sales, International Services, Australia Post
10:15 New Retail: A guide to keeping up with the global shift
Raymond Ma, General Manager, Alibaba Cloud Australia & New Zealand, Alibaba
10:35 Leaders’ Panel: Why China?
The power of the Chinese consumer in Australia and the rest of the world
Virginia Birrell, CEO, Australia China Business Council
Sam McConnell, Senior Journalist, Director of Content and Insights Power Retail
Gonul Serbest, CEO, Global Victoria
Justin Howden, Group Head, Global Government Affairs and Industry Development, Swisse Wellness
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11:30 – 12:30
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China & Beyond
Main Stage
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- Case Study: From Collingwood to Beijing… Swisse’s Success in China
Justin Howden, Group Head, Global Government Affairs and Industry Development, Swisse Wellness - The Elusive Chinese Consumer: What can we learn from China about retail’s future?
Tina Le, Chief Commercial Officer, Stone Drums; Executive Director, Global Shoppers International
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The best of Pick & Pack and Last Mile
Stream A
[/vc_column_text][vc_empty_space][vc_column_text]Chair: Jeremy Meltzer, Founder, i=change
- Creating a great customer experience with a timely delivery
Scott Shillinglaw, Operations and Supply Chain, The Nile
- Panel | Staying relevant in 2019: Earning customer trust with transparency & a purpose beyond product
Jeremy Meltzer, Founder, i=Change
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13:30 – 15:00
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- Understanding the shift in Chinese physical retail formats
Catherine Cervasio, Founder, AromaBaby - Driving innovation, creativity and sustainability through the Chinese beauty industry
Lin Lin Jacobs, CEO, China International Beauty Expo - Learning from and Navigating International Regulation
Belinda Hay, Manager TradeStart and e-Commerce, Australian Trade Commission (Austrade)
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- Play beyond targets: Helping your frontline leaders in a transformational phase
Paul Farina, Team Performance Specialist - Ethical fulfilment: Inhouse fulfilment for boutique stores
Bonnie Murthy, Director, Vegan Wares - Building your operating model: Bluescope Steel’s International Supply Chain Operating Model
Andrew Spence, National Manager Operations and Supply Chain, Bluescope Steel
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15:00 Close of conference
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11:30 A retail trip around the world: Who is the best of breed globally and domestically?
Brian Walker, CEO, The Retail Doctor
Top 100 Global Retail Influencer
12:00 The battle for improved customer service: An eCommerce Fulfilment Global Journey
Shane Lenton, Chief Information Officer, Cue Clothing
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13:30 Fireside Chat | Talent management in a time of disruptive change
Moderator: Dominique Lamb, CEO, National Retail Association
Cameron Douglas, Executive Director, Videopro
Peta Granger, Director, LUSH Australia
Alice Barbery, CEO, Universal Store
14:00 Panel | Diversity in Leadership: Why this can help you understand culture, trade and regulation
Moderator: Alison Cusack, President, Women’s International Shipping and Trading Association
Brodie Collins, General Manager, Mondiale Freight Services
Rosalyn Gladwin, Principal, Gladwin Legal
Vanessa Rice, State Development Specialist – Marine, NTI Limited
14:30 Optimising the supply chain – why simple isn’t stupid
Carly Cummings, National Network Optimisation Manager, Coca Cola Amatil
15:00 Innovation Session | Co-creation: Creating memorable and impactful retail experiences
Danny Lattouf, Regional Head of Retail, VMLY&R ANZ.
15:30 End of forum & networking
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