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Blog Posts

Data is at the heart of today’s government services. This is reflected in the federal government’s Data and Digital Government Strategy (the Strategy), which highlights its goal to use data, analytics, and technology to deliver simple, accessible services for people and businesses by 2030. As noted in the strategy, Australians expect personalised, integrated, and easy-to-use services from government entities they engage with. Such personalisation, especially across digital channels, is heavily dependent on data. Delivering such services becomes more effective when the data is more accurate and up-to-date. This is where real-time data comes into play. Why? Real-time data is more accurate because it is always up-to-date. This, in turn, improves the customer experience by enabling services to be more dynamic and interactive. However, because batch processing still accounts for the majority of data processing in government ranks, even the most recent data may become outdated when used to deliver government services. Engage with data in motion Batch processing is when the processing and analysis happen on a set of data that has already been stored for a period of time. This may be days, weeks, or even months, which just doesn't cut it for delivering dynamic and interactive citizen services. In recent years, data streaming has emerged as the technology that allows organizations to tap into their data in real-time in order to improve citizen engagement and experience. Event streaming, another name for data streaming, describes the continuous flow of data as it occurs. This enables true real-time processing and analysis for immediate insights. Streaming data distinguishes itself from batch processing by delivering the most up-to-date information when required. Apache Kafka, one of the most successful open source projects, is used by over 70% of Fortune 500 companies today and is well recognised as the de facto standard for data streaming. The open-source nature of Kafka lowered the entry barrier for working with streaming data, allowing companies to easily build use cases and solutions. However, as with all open-source software, there are limitations. Companies often end up spending more to efficiently manage, scale, secure, and evolve the streaming infrastructure. Why are we still using batch processing if data streaming is the future? Batch processing is still simpler to implement than stream processing, and successfully moving from batch to streaming requires a significant change to a team’s habits and processes, as well as a meaningful upfront investment. That is why Confluent has rearchitected Kafka to create a complete platform that provides a fully managed, cloud-native data streaming solution with the ability to turn data events into outcomes, enable real-time apps, and empower teams and systems to act on data instantly. Personalised for the people Confluent’s ability to utilise data as a continually updating stream of events rather than discrete snapshots means that public sector organisations can leverage data streaming to improve citizen engagement by offering personalised, data-driven services and insights. Confluent’s data streaming platform also enables real-time monitoring and analysis of government services and infrastructure, allowing public sector entities to quickly respond to critical events such as natural disasters or public health emergencies. At a more mundane level, Confluent supports data sharing and collaboration among government agencies, facilitating the seamless exchange of information to serve the public better and optimise resource allocation. And, importantly for government organisations, Confluent’s data streaming capabilities can enhance cyber security by detecting and mitigating threats in real time and safeguarding sensitive government data—a critical element in maintaining our national security. Indeed, 53% of Australian businesses surveyed in a recent Confluent study cited security and compliance awareness as the most applicable use cases for data streaming. It should come as little surprise, then, that industry analyst firm Forrester views Confluent as “an excellent fit for organisations that need to support a high-performance, scalable, multi-cloud data pipeline with extreme resilience.” Streamlining service improvement Data streaming is driving greater efficiency in more than three of four companies across Asia Pacific, according to Confluent research. Meanwhile, 65% of IT leaders polled see significant or emerging product and service benefits from data streaming. With this in mind, the potential for the government to do more with its data is clear, and personalisation is top of mind. Personalising citizen service experiences requires knowing who a customer is at any given moment. This is made possible by accessing data in motion, especially across multiple touchpoints. At the very least, this can help citizens avoid having to provide the same information over and over again as they interact with government agencies. And now, with Confluent assessed under the Australian Information Security Registered Assessors Programme (IRAP), government agencies with an Information Security Manual PROTECTED level requirement can use Confluent Cloud across Amazon Web Services (AWS), Google Cloud, and Microsoft Azure. Australian government agencies will then be able to gather and share data across departments, offices, and agencies securely and at scale. This means even more government agencies will be able to tap data in motion to integrate information across their applications and systems in real time and reinvent employee and citizen experiences for the better.
Data Management, Sponsored Story
Set data in motion for dynamic, interactive citizen services
Justin Lance Marcel Lavadia May 17, 2024

Data is at the heart of today’s government services. This is reflected in the federal government’s Data and Digital Government Strategy (the Strategy), which highlights

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Federal Budget Offers Rebates
Digital Government, News
Federal budget offers rebates and relief
Editors Publicspectrum May 16, 2024

Labour will provide a $300 energy rebate to every Australian household as part of a $3.5 billion cost-of-living budget. Politicians anticipate that this move will

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Embraces Digital Payments
Digital Government, News
Macquarie Bank embraces digital payments
Editors Publicspectrum May 16, 2024

A major financial services provider in Australia has recently made the decision to go cashless at its offices. However, the company has assured its customers

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EV Streetlight Chargers
Infrastructure, News
EV streetlight chargers transform infrastructure
Justin Lance Marcel Lavadia May 16, 2024

The prototype streetlight EV charger has been installed in the Mid-North Coast town of Port Macquarie to trial an innovative way to increase charging options

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AI Revolutionizes Cybersecurity
Cyber Security, News
AI revolutionizes cybersecurity landscape
Justin Lance Marcel Lavadia May 16, 2024

In the ever-evolving realm of cybersecurity, artificial intelligence (AI) has revolutionised the game. Australian businesses are increasingly adopting AI tools in their operations, navigating a

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Businesses Grapple With Data Breaches
Cyber Security, News
Australian businesses grapple with data breaches
Justin Lance Marcel Lavadia May 15, 2024

Recent data breaches have highlighted the importance of strong cybersecurity measures for Australian businesses, emphasising the increased risks and challenges they face in safeguarding sensitive

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CBA Breaks Promise
Digital Government, Infrastructure, News
CBA breaks promise, shuts Buderim branch
Editors Publicspectrum May 15, 2024

Commonwealth Bank (CBA) has announced the closure of its Buderim branch in Queensland’s Sunshine Coast by the end of this month, 31st May. This move

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Infrastructure, News
NSW air conditioning rebate boosts efficiency
Editors Publicspectrum May 14, 2024

The government of New South Wales now offers an air conditioning rebate programme, part of the broader NSW Energy Saving Scheme. The game-changing ESS The

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Police Warns Of Rising Deepfake
Cyber Security, News
NSW police warns of rising deepfake scams
Editors Publicspectrum May 14, 2024

Authorities in a particular state have recently issued a significant cautionary message in response to a concerning rise in fraudulent activities. An alarming new trend

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Innovation, News
Australia’s R&D funding hits historic low
Justin Lance Marcel Lavadia May 14, 2024

Australia’s federal funding for research and development (R&D) has reached its lowest point in 30 years, signalling a notable change in the country’s approach to

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Data Leaders Navigate Future
Data Management, News
Australian data leaders navigate future challenges
Justin Lance Marcel Lavadia May 10, 2024

Recent studies offer valuable insights into the strategies employed by Australian data leaders to navigate a constantly changing data landscape. These studies shed light on

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Breach Exposes Million
Cyber Security, News
Data breach exposes millions at risk
Editors Publicspectrum May 10, 2024

A data breach has potentially exposed the driver licences of over a million Australians who frequented RSLs and pubs. In relation to this alarming incident,

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