Claimant Support Officer
Department of Customer Service
2 reviews
Sydney NSW
$72,635 – $79,535 a year

We are looking for a highly motivated individual with a drive to help people by providing claimant support service within our contact centre. The NSW Government has reformed the Green Slip CTP scheme to better support people injured on our roads, and to reduce the cost of Green Slips for vehicle owners.

You will be responsible for guiding claimants through their journey, ensuring that we provide support and advice in line with relevant legislation and guidelines. Our focus is ensuring a positive customer experience for the citizens of NSW through easy to understand, simple and clear messaging.

To be successful in this role you will demonstrate:

Experience in a claims support role or within a similar setting
Proven ability in handling complex calls and providing solutions
Working knowledge of Salesforce
Ability to negotiate and influence on complex matters
Strong time management to achieve daily call requirements without compromising on customer care
Ability to read and interpret legislation and guidelines with accuracy

If you have any further questions, please contact Wayne Hull wayne.hull@sira.nsw.gov.au.

Please note, we are currently asking our staff to work from home where roles permit. If successful in this role, you may be required to travel into the city for some face to face training before commencing work from home. If restrictions are lifted, this role will be based in the Sydney CBD.

What we need from you:

An up to date CV and a brief cover letter outlining how your skills and experience are relevant to the position.

Salary Grade 3/4, with the base salary for this role starting at $72,635 base plus superannuation

Closing Date: Friday 19th of February at 9:59am

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.