Regulatory Support Officer | WorkSafe ACT |

WorkSafe ACT achieves its objectives through a combination of compliance and enforcement, awareness-raising, education, inspection and investigation. It is responsible for monitoring and ensuring compliance by duty holders with the Work Health and Safety Act 2011 (WHS Act) and associated legislation for Workers’ Compensation and Dangerous Substances.

Worksafe ACT is a fully independent office headed by the Work Health and Safety Commissioner, who is the Territory’s regulator. A planned program of work is being implemented to improve our operational efficiency and effectiveness. WorkSafe ACT is committed to cultural and organisational change to become a professional modern, intelligence-led regulator.

POSITION OVERVIEW

The position will work in the Compliance and Enforcement Team and is required to assist with various administrative support tasks. The Regulatory Support Officer will respond to or coordinate responses to incoming queries in accordance with policies and procedures; draft correspondence; provide secretariat support for a range of meetings; monitor corporate inboxes and identify and allocate work to the relevant area; create work orders in the Salesforce Case Management System; provide administrative and regulatory support to agency staff; and other duties as directed.

DIVERSITY STATEMENT

The ACT Public Service (ACTPS) is committed to building a culturally diverse workforce and an inclusive workplace. As part of this commitment Aboriginal and Torres Strait Islander peoples, women, people with disabilities and those who identify as LGBTIQA+ are encouraged to apply.

ROLES / RESPONSIBILITIES

With support and guidance:

• Provide advice in accordance with relevant legislation including coordinating responses to incoming enquiries in accordance with procedures.
• Draft correspondence, reports and other written materials relating to work health and safety, dangerous substances and workers’ compensation issues.
• Promote work health and safety awareness and practices within the workplace to minimise work-related injuries and illnesses.
• Contribute to the day to day operations of the team by dealing with information in the appropriate manner – providing advice or forwarding to the relevant area.
• Contribute to the targets and objectives of the team and agency’s work plans and participate in team planning and training activities.
• Undertake other duties appropriate to this level of classification which contribute to the effective and efficient operation of WorkSafe ACT.

IDEAL CANDIDATE

1. Sound organisational skills including the ability to effectively manage multiple tasks, determine priorities and effectively meet strict deadlines in high-pressure situations.
2. Demonstrated strong interpersonal, communication and liaison skills and the ability to maintain productive working relationships with team members and internal/external stakeholders.
3. High-level communication skills including the ability to tailor communication style to suit various target audiences.
4. Ability to work both individually and as a member of a team and the ability to contribute to effective team performance.
5. Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.

ESSENTIAL REQUIREMENTS

Professional / Technical Skills and Knowledge

1. Previous experience working in an administrative support role in a dynamic operational or regulatory setting.
2. Demonstrated experience in providing administrative support in an office environment including the ability to use Microsoft Office, databases, accurate data entry and checking, form processing and filing.
3. Knowledge and experience using Salesforce and Objective is highly desirable.

Notes: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to Apply: Please include your current curriculum vitae, one written referee report and a two-page pitch addressing the criteria in the Ideal Candidate section of the Position Description.