![Data is at the heart of today’s government services. This is reflected in the federal government’s Data and Digital Government Strategy (the Strategy), which highlights its goal to use data, analytics, and technology to deliver simple, accessible services for people and businesses by 2030. As noted in the strategy, Australians expect personalised, integrated, and easy-to-use services from government entities they engage with. Such personalisation, especially across digital channels, is heavily dependent on data. Delivering such services becomes more effective when the data is more accurate and up-to-date. This is where real-time data comes into play. Why? Real-time data is more accurate because it is always up-to-date. This, in turn, improves the customer experience by enabling services to be more dynamic and interactive. However, because batch processing still accounts for the majority of data processing in government ranks, even the most recent data may become outdated when used to deliver government services. Engage with data in motion Batch processing is when the processing and analysis happen on a set of data that has already been stored for a period of time. This may be days, weeks, or even months, which just doesn't cut it for delivering dynamic and interactive citizen services. In recent years, data streaming has emerged as the technology that allows organizations to tap into their data in real-time in order to improve citizen engagement and experience. Event streaming, another name for data streaming, describes the continuous flow of data as it occurs. This enables true real-time processing and analysis for immediate insights. Streaming data distinguishes itself from batch processing by delivering the most up-to-date information when required. Apache Kafka, one of the most successful open source projects, is used by over 70% of Fortune 500 companies today and is well recognised as the de facto standard for data streaming. The open-source nature of Kafka lowered the entry barrier for working with streaming data, allowing companies to easily build use cases and solutions. However, as with all open-source software, there are limitations. Companies often end up spending more to efficiently manage, scale, secure, and evolve the streaming infrastructure. Why are we still using batch processing if data streaming is the future? Batch processing is still simpler to implement than stream processing, and successfully moving from batch to streaming requires a significant change to a team’s habits and processes, as well as a meaningful upfront investment. That is why Confluent has rearchitected Kafka to create a complete platform that provides a fully managed, cloud-native data streaming solution with the ability to turn data events into outcomes, enable real-time apps, and empower teams and systems to act on data instantly. Personalised for the people Confluent’s ability to utilise data as a continually updating stream of events rather than discrete snapshots means that public sector organisations can leverage data streaming to improve citizen engagement by offering personalised, data-driven services and insights. Confluent’s data streaming platform also enables real-time monitoring and analysis of government services and infrastructure, allowing public sector entities to quickly respond to critical events such as natural disasters or public health emergencies. At a more mundane level, Confluent supports data sharing and collaboration among government agencies, facilitating the seamless exchange of information to serve the public better and optimise resource allocation. And, importantly for government organisations, Confluent’s data streaming capabilities can enhance cyber security by detecting and mitigating threats in real time and safeguarding sensitive government data—a critical element in maintaining our national security. Indeed, 53% of Australian businesses surveyed in a recent Confluent study cited security and compliance awareness as the most applicable use cases for data streaming. It should come as little surprise, then, that industry analyst firm Forrester views Confluent as “an excellent fit for organisations that need to support a high-performance, scalable, multi-cloud data pipeline with extreme resilience.” Streamlining service improvement Data streaming is driving greater efficiency in more than three of four companies across Asia Pacific, according to Confluent research. Meanwhile, 65% of IT leaders polled see significant or emerging product and service benefits from data streaming. With this in mind, the potential for the government to do more with its data is clear, and personalisation is top of mind. Personalising citizen service experiences requires knowing who a customer is at any given moment. This is made possible by accessing data in motion, especially across multiple touchpoints. At the very least, this can help citizens avoid having to provide the same information over and over again as they interact with government agencies. And now, with Confluent assessed under the Australian Information Security Registered Assessors Programme (IRAP), government agencies with an Information Security Manual PROTECTED level requirement can use Confluent Cloud across Amazon Web Services (AWS), Google Cloud, and Microsoft Azure. Australian government agencies will then be able to gather and share data across departments, offices, and agencies securely and at scale. This means even more government agencies will be able to tap data in motion to integrate information across their applications and systems in real time and reinvent employee and citizen experiences for the better.](https://publicspectrum.co/wp-content/uploads/2024/05/Confluent-Advertorial.png)
The Australian National Audit Office supports accountability and transparency in the Australian Government sector through independent reporting to the Parliament. At the ANAO, you will make meaningful and valuable contributions to public sector administration through a full range of audit and assurance services.
We are a professional and high performing organisation underpinned by the values of integrity, respect and excellence. Our people are technical and analytical experts in their field and are driven to produce high-quality outcomes.
The Corporate Management Group (CMG) leads corporate strategy, operations and change for the Australian National Audit Office. CMG provides strategic services and frameworks to ensure the efficient operations of the Australian National Audit Office.
CMG leads and supports a culture of continuous improvement, with innovative approaches to business processes that are fit for purpose, create value, and improve productivity across the Australian National Audit Office.
CMG provides services in the following areas to enable the delivery of the Australian National Audit Office’s purpose: human resource management, financial and business management, governance, communication, culture, digital.
The Australian National Audit Office has an exciting opportunity for an APS 6 Senior Systems Officer in the Business Applications (BA) team. The team is responsible for implementing new software and delivering system upgrades, maintenance and process improvements to existing business applications. These applications include:
The key duties of the position include:
Under limited direction, the APS 6 Senior Systems Officer works across business applications to support business groups. Duties include:
The successful candidate will have the following:
Please note that the successful candidate may be required to work extended hours during peak periods, where flex or overtime will be accrued.
Eligibility:
Mandatory qualifications – There are no mandatory qualifications for this role.
Citizenship – To be eligible for employment with the Australian National Audit Office, applicants must be Australian citizen.
Security Clearance – The Australian community requires the highest level of integrity from Australian National Audit Office employees. The preferred applicant will be required to obtain and maintain an AGSVA security clearance.
Notes:
For more information, contact Brendon Gittins at (02) 6203 7416.
Deadline for submission of application is on 29/08/2021.