Tessitura is one of the National Gallery’s enterprise systems, and is utilised for customer relationship management, ticketing, public programs, fundraising and membership. The System and Analytics Manager oversees the development, management and optimisation of Tessitura and related systems across the Gallery. 

The role is responsible for contract management and vendor relationships, oversight of system upgrades and leading the development and delivery of customisation projects. 

The System and Analytics Manager, Tessitura, works across the organisation with accountability for building and fostering positive engagement with the Tessitura system, developing sound business processes, and translating business requirements as they relate to the system. The position is responsible for communicating information and updates about the Tessitura system, scoping opportunities for optimisation, developing and delivering the Gallery’s Tessitura strategy in line with organisational objectives. 

This position reports to the Assistant Director, Marketing, Communications and Visitor Experience and is responsible for the Tessitura Support Officer.

This position is an ongoing, full-time role with the Marketing, Communications and Visitor Experience Portfolio.

The key duties of the position include:

WHAT WILL YOU DO?
In accordance with the APS Executive Level 1 work level standards, you will:

• Provide leadership and manage the effective use of the Tessitura system and related applications by departments across the Gallery.
• Develop the Gallery’s Tessitura strategy including the setting of priorities for development and overseeing the successful delivery of analytics, optimisations and customisation projects. 
• Maintain high standards of organisation and exceptional communication and collaboration to foster positive engagement with the system internally, and excellent vendor relationships externally. 
• Oversee the development and maintenance of standard operating procedures, training strategies and protocols to guide organisational use of the system. 
• Manage exhibition ticket build processes to ensure accurate representation of event product and pricing details and a positive user experience on the web interface. 
• Monitor system use, data integrity and overall system health providing reports to senior management, and where necessary, implementing programs of work to address areas for improvement. 
• Represent Gallery in the Tessitura community, keeping abreast of system updates, changes and relevant opportunities. Research, recommend, establish and maintain best practices in the use, optimisation and ongoing maintenance of the Tessitura platform.

Eligibility

To be eligible for this role you must

• hold Australian Citizenship, and
• satisfy a police check

Role specific mandatory qualifications certification and/or registrations include:

• Relevant qualifications in Information Technology, Database Management, Business Communication or Project Management is desirable

Notes

HOW TO APPLY
You should provide a tailored CV (maximum of three pages) along with a statement of no more than two pages that outlines your skills, capabilities and experience, against the ‘Our ideal candidate’ information available in the position document on our website.

In your statement response you should keep in mind the capabilities and behaviours required to be successful for this role, as identified in the ‘Who are we looking for?’ section.

Further, try not to duplicate information that can be found in your CV, but do highlight any specific examples or achievements that demonstrate your ability to perform the role.

You should forward your application to recruitment@nga.gov.au.

CONTACT
Further information about the position may be obtained by contacting Susie Barr on +61 2 6240 6472 or Susie.Barr@nga.gov.au.

CLOSING DATE
Applications close at midnight on Thursday, 12 October 2022 and should be emailed to recruitment@nga.gov.au.