Applications must be submitted by Sunday 28 February, 2021 11:55 PM
Position details
Applications close:
Sunday 28 February, 2021 11:55 PM AEST
Award/Classification:
Health and Human Services (Tasmanian State Service) Award, General Stream, Band 3
Salary:
$64,212 to $69,522 pro rata, per annum
Employment Type:
Multiple FTE – F/T & P/Tpos
Region:
North, North West, South, Statewide
We are a values-based workplace committed to attracting, empowering and retaining a diverse and resilient workforce. Our people help create strong, active and inclusive communities. Find out how this role could work for you
Period of employment / Hours:
Fixed term full-time day work (part-time hours may be considered by negotiation) commencing ASAP until 31 December 2021 – Multiple vacancies.
Please note: Other fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.
Location:
Capability & Resources – Statewide – North West, North and South (**)
Note (**) – Specific work location to be negotiated with the successful applicants.
*** Please state in your application which region (North West, North or South) you are interested in ***
Duties:
Primary Purpose / Focus :
Government Liaison Officers (GLOs) work from quarantine facilities across the state, based in the region closest to their home address, to provide contactless support to guests to manage COVID-19 risks.
The primary role of the GLOs is to be a first point of contact for guests in hotel quarantine. The role is undertaken primarily through the telephone as there is no face-to-face contact between the GLO and quarantining guests. The role includes:
proactively reaching out to guests to provide information;
responding to guests’ enquiries; and
facilitating support for guests who have health or other needs.
GLOs are responsible for maintaining a register of all contact with guests and ensuring that important information is handed over to the next GLO on the roster. They are also responsible for providing a situation report on key events at the end of their shift to the GLO escalation point and a template is provided for both the guest contact register and the situation report.
Selection criteria includes:
Demonstrated ability to maintain a customer service focus in an environment that is subject to ambiguity and change, including the ability to deal with conflict and challenging behaviours.
Demonstrated ability to apply good judgement and respond appropriately to client circumstances and requirements, including a capability to triage enquiries.
Demonstrated ability to plan, organise, and prioritise to complete tasks and meet deadlines.
Note : – Please refer to the Statement of Duties for ALL the selection criteria of this position to address in your application.
Desirable Requirements:
Current Driver’s Licence
Strong background in customer service and knowledge of public service ethics and accountabilities. Demonstrated resilience in high pressure situations.
Essential Requirements:
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
1. Conviction checks in the following areas:
a) crimes of violence
b) sex related offences
c) serious drug offences
d) crimes involving dishonesty
e) serious traffic offences (If Driver’s License is an Essential Requirement )
2. Identification check
3. Disciplinary action in previous employment check.
Download the Statement of Duties and any Associated Documents
APPLICANT GUIDE:
*** All interested applicants are encouraged to read the Applicant Guide and to discuss the specific details of the vacancy with the Contact Officer. ***
For more information (Contact Officer) :
Name: Louise Wirtz
Email: louise.wirtz@communities.tas.gov.au
Phone: (03) 6166 3524
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How to apply:
If you apply online: – Please DO NOT send a hard copy application as well. – You do not need to upload an Application for Employment form.
If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form (below) to : workforce.strategy@communities.tas.gov.au
