Throughout the years, we have seen innovative ways various sectors, particularly in the public sector, work in this digital age.  

Over a decade ago, we embraced this age of transformation by acknowledging its vital role in communication and information dissemination.

With the public now becoming more involved and engaged with Government activities, we have reached an even more heightened level of connectivity throughout the world. Data has become more easily accessible, information can be made available in an instant, and people from the opposite sides of the globe can contact one another in a matter of seconds.  

These digital changes are so huge and have created so many evolving trends that private companies have resorted to amping up their digital strategies in order to protect their data and stay relevant.

But private companies aren’t the only organisations to adapt to the changes. This also goes to the government and the public sector as a whole, who are now also adopting digital technologies that can help them improve their systems and services.

Digital transformation in the public sector 

The public today, especially the younger generation, are now more heavily dependent on technology. As a result of this, progress has been made (and is still being made) by many public sector organisations in order to meet the increasing demands and expectations of the digital world.

But in order to keep up with the ever-changing digital trends, the government must and should plan new approaches towards reaching its full potential in the digital world.

Government organisations should prioritise investing heavily in digital training for their leaders and employees, with a focus on cybersecurity, data analysis, IT, etc. There are a lot of summits and events that offer this kind of training and they are very helpful. 

Digital services should also be a top priority as well. Government organisations, compared to private entities, are lagging behind in providing quick and efficient online services. This, in turn, leads to an unsatisfied citizen who expects a speedy process when handling government matters.

Digital transformation is a continuous process, but it is important that the public sector adapts to these changes in order to continue delivering efficient service to the public.

The government in the age of data 

Because of the new system of communication brought by the digital age, the level of data being produced and distributed in digital platforms has highly increased.

Most data is perceived as up-to-date and reliable. However, there can still be room for error. Some data are being circulated by malicious actors in order to spread wrong information or to create fraudulent activity.

The need for data protection is ultimately inevitable, and government organisations need to work on improving their data management by categorising, systematising, and storing the gathered data in a way that it won’t be jeopardised.

As a whole, the government also needs to review laws about data protection and let the people working for them to be informed as well. 

Every day, huge number of data is being produced and distributed. Is it important to protect it? Definitely. But to do so, the sector must embrace fully digital transformation and let it work for its advantage.  

Aki Pagaduan

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