Social Media for Gov 2026 to explore the future of government communication
Government communication is operating in an increasingly complex digital environment. Audiences are spread across multiple platforms, expectations for timely engagement continue to grow, and communication
Robots in aged care raise questions over privacy and human connection
Legged robots are moving beyond science fiction, with humanoid and quadrupedal machines increasingly being used for deliveries and dangerous missions. With a massive surge in
Government agencies urged to clarify accountability for AI implementation
Australian public sector agencies are being urged to simplify complex AI approval processes and move beyond high-level principles in their risk and assurance frameworks. A
Australian consumers want human connection as businesses focus on faster service
New ContactBabel research shows Australian organisations and customers have differing views on what defines good customer service. The research draws on responses from managers and
Australian agencies need an AI challenge log before automation scales
Australia’s public sector is building stronger structures for governing artificial intelligence. The next test will happen far from the committee room, when a public servant,
Why the public sector needs observability to fight AI threats
Public sector and government agencies are under pressure to deliver always-on digital services while facing cyber threats that are growing in scale, speed and sophistication.
Study finds most Australian organisations unprepared for AI-led brand visibility
Just 16% of Australian marketing and communications teams are taking an integrated approach to AI visibility. For the remaining majority, ownership of the AI brand
Sarah Sloan on why Australian government agencies are losing ground in the fight against payment fraud
As governments worldwide grapple with escalating payment fraud, the challenge has shifted from isolated incidents to highly organised, technology-enabled crime operating at scale. Legacy systems,
AI is changing workplace writing. But are you building the right skills?
Across Australia, organisations are moving quickly to adopt generative AI tools like Copilot and ChatGPT. The promise is clear: faster writing, greater productivity and less
From Artificial Intelligence to Information Intelligence: are you ready to scale?
AI programs across government are moving from pilot to scale. But there’s a part of the AI journey that isn’t about technology or funding that
Why trust is built through complaint handling, not policy
This Privacy Awareness Week, trust is measured by how organisations handle privacy complaints. The national campaign calls on government agencies and Australian Privacy Principle (APP)
Legacy systems continue to hold back AI-driven cloud transformation
NTT DATA has released a new report finding that only 14% of organisations have reached the highest level of cloud maturity, despite nearly two decades