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Communications
Regional and remote communities to receive better mobile coverage
Jul 23, 2021
Regional and remote communities across the country will now benefit from a new and improved mobile coverage thanks to Round 5A of the Australian Government’s Mobile Black Spot Program. The Australian Government has just announced its commitment of around $20.5 million to fund 67 new mobile base stations ...
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Telstra to refund $25M for under-performing internet speeds
Jul 7, 2021
Telstra has been ordered to refund around $25 million to thousands of its customers after making them pay for services the company’s NBN infrastructure could not bring. The Australian Communications and Media Authority (ACMA) investigated the company and found that ...
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How to handle difficult conversations at work
Jul 1, 2021
Conversations at work tend to be smooth and easygoing, then there are times when they are uncomfortable, such as a disagreement or a conflict with someone, negotiating with your manager for a raise, giving tough ...
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Unified Communications: Five essentials in the hybrid workplace
Jun 29, 2021
As organisations continue to adapt post-pandemic, a new mode of work is emerging as the new normal — the hybrid workplace. While remote work has its advantages, many businesses are transforming their offices to cater ...
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Social media professionals strategise on improving online presence
Jun 22, 2021
On 16-18 June 2021, social media professionals from different government organisations gathered for the Social Media for Gov Summit at the Mercure Canberra to learn how to improve their social media strategies. The high rise ...
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Millions of Australian consumers to pay more for mobile plans
Jun 21, 2021
Millions of Australian consumers are now expected to pay more for their mobile plans after recent price increases by three big telco companies. Based on a new analysis by the ACCC, it has been found ...
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Dodo and iPrimus fined $2.5M for misleading NBN speed claims
Jun 2, 2021
After nearly a year since the ACCC investigation, Dodo Services Pty Ltd and iPrimus Telecommunications Services Pty Ltd are fined $2.5 million for misleading their consumers about their NBN broadband speeds. Dodo and iPrimus, ...
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Lycamobile pays $604,800 over mishandling of customer data
May 19, 2021
Telecom company Lycamobile pays a $604,800 infringement notice after a prolonged and large-scale failure on handling their customer data. The Australian Communications and Media Authority (ACMA) has discovered that Lycamobile has been putting people in danger when ...
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Telstra pays $50M fine for exploiting Indigenous phone plan consumers
May 14, 2021
The Federal Court has fined Telstra $50 million for unethically selling mobile contracts to more than 100 Indigenous consumers. The ACCC has instituted Federal Court proceedings against Telstra on 26 November 2020. In those proceedings, Telstra admitted that it breached the Australian Consumer Law ...
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Bushfire-prone areas receive better mobile connectivity under PUMP
May 6, 2021
The $16.4 million Peri-Urban Mobile Program (PUMP) is set to enhance mobile connectivity in bushfire-prone areas on the outskirts of major cities. “Improving coverage on the peri-urban fringe will help communities access vital information during ...
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Telstra pays $1.5m penalty after breaching customer rights
May 6, 2021
Telstra Corporation Ltd has paid over $1,500,000 in penalties to the Australian Communications and Media Authority (ACMA) after failing to let their consumers keep their phone numbers after switching telcos. When Telstra suspended most of its local number porting operations from late March 2020 due to ...
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$23 million investment to further improve WA’s telecommunications
Apr 29, 2021
Telecommunications in WA is receiving a huge boost with the Government’s $23 million investment under the Commonwealth’s Regional Connectivity Program. The $23 million is one of the latest joint investments the McGowan Government and the Commonwealth Government provided to help bring mobile and broadband ...
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