NAB has signed a multimillion-dollar, long-term deal with Amazon Web Services (AWS) to further drive its cloud-first technology strategy as part of NAB’s ambition to become a market-leader in the transition to the cloud. 

The latest deal will now allow the NAB to accelerate the migration of its key critical workloads to AWS, enabling it to be more innovative, agile, and cost-effective in delivering great customer experiences. 

“The cloud is now ingrained at NAB. Our Simple Home Loans, internet banking, NAB Connect online business platform, and recently launched NAB Now Pay Later product are just some of our customer services being enabled by the cloud,” NAB Group Executive Technology and Enterprise Operations Patrick Wright said. 

“The cloud is powering our ability to deliver new and improved services to market more quickly for our customers, with added reliability. NAB also benefits from the investments made by AWS in highly secure and resilient global infrastructure. In combination with NAB’s investments in security, we create a highly secure environment to keep our customers and the bank safe.” 

Aside from the migration of key critical workloads, the renewed collaboration also includes the adoption of the latest AWS innovations such as AWS Graviton processors that improves efficiency and sustainability in the cloud. 

NAB, which started accelerating its cloud strategy in 2018, has now moved most of its applications to cloud, making it the first major Australian bank to do so. 

“We’ve had a long and proud relationship with AWS dating back to 2013 and we are excited to extend this collaboration,” Mr Wright said. 

“AWS is critical in our technology strategy and is helping us deliver new and innovative experiences for our customers. We will soon complete our roll-out of Amazon Connect, AWS’s cloud contact centre offering, which will be delivered across all of NAB Group’s call centres.” 

NAB has also recently optimised costs for its cloud-based infrastructure. By using AWS services and products, the organisation was able to save over $1 million per month in cloud costs, promoting a company culture focused on both efficiency and innovation for customers. 

AWS Managing Director in Australia and New Zealand, Rianne Van Veldhuizen, said AWS was excited to play a key role in supporting NAB’s ambition to deliver innovative and intuitive digital experiences for customers. 

“Cloud is one of the defining technologies of the financial services industry and AWS is helping banking leaders like NAB drive innovation and business growth. One of the key benefits of NAB’s transformation is the ability for the bank to become data-driven, which allows their data scientists, engineers, marketers, and other roles to make better-informed decisions, faster,” Ms Van Veldhuizen said. 

“We’re proud to help NAB continue to leverage the scale, resilience, and security of AWS to accelerate product development, and operate more efficiently and more cost-effectively while exceeding customer expectations and meeting the necessary compliance requirements.” 

Source: NAB media release. Content has been edited for style and length.

Eliza Sayon

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Eliza is a content producer and editor at Public Spectrum. She is an experienced writer on topics related to the government and to the public, as well as stories that uplift and improve the community.

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