The Albanese government is rolling out new standards for government digital services with the aim of improving the digital experience for all Australians. The current spread of these services across various agency websites, portals, and applications may make it difficult for users to find and access the support and services they need. They aim to streamline this process, making it simple to use and highly efficient. The guidelines aim to tackle existing fragmentation and enhance the overall digital experience for users, ultimately making government operations more accessible and comprehensible.
Government agencies must follow three new standards starting on 1 January 2025. These standards aim to improve the online experience for individuals and businesses:
The broader Digital Experience Policy incorporates valuable insights from the myGov User Audit and the Data and Digital Government Strategy, making these new standards an important addition. Minister for Finance and the Australian Public Service, Senator Katy Gallagher, reiterated the government’s commitment to user-centric digital services, stating, “In the digital age, Australians are interacting more with government online, and they want to be able to do it in a way that suits them, that is safe and straightforward.”
The implementation of these standards from January 2025 will mark a major milestone in the effort to modernise and enhance the accessibility and effectiveness of Australian Government digital services.
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