The Australian Government’s online service portal myGov has been overhauled to simplify its online government services, as the work to deliver the first myGov app is underway.

Changes to the government online portal were initiated on Monday, with the website’s colours changing from green to blue as part of a broader upgrade.

Aside from the colour change, upgrades included a new layout, making it easier for people to see their inbox messages and linked services from their home page when they sign in.

Minister for Government Services Bill Shorten said the updates were the precursor to a new myGov app that will be delivered soon.

“The myGov online portal is Australia’s largest authenticated platform, with more than 25 million active linked accounts and an average of one million sign-ins each day,” Minister Shorten said.

“The pandemic showed us the importance of having excellent connections with government services online and these upgrades will immediately give Australians more options when using the site.”

Minister Shorten stated that the refreshed myGov website is only the beginning as they want Australia’s government services online to be the world’s best. He stated that the app, which will be delivered soon, will further boost and simplify the user experience.

“The latest upgrades to the myGov website means it has the flexibility to adapt to meet people’s information needs and preferences into the future,” he said.

“Users will also be connected to services based on particular life events. The initial topics include raising kids, changes in living arrangements, ageing, work, education and health and disability, with more topics and information to be added soon.”

While significant changes have been made to the website, people can still use its original URL to visit the portal.

“They don’t need to set up a new account, download anything or set anything up. People can use their current details to securely sign in, and all their personal information and linked services will be there,” Minister Shorten said.

“Improving myGov will be an ongoing process and there’s more to come, but for people who choose to use online services, these initial changes will help make using myGov a better experience.”

Source: Minister for Government Services media release. Content has been edited for style and length.

Eliza Sayon

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Eliza is a content producer and editor at Public Spectrum. She is an experienced writer on topics related to the government and to the public, as well as stories that uplift and improve the community.

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