The NSW Government continues to push the state to become more customer-centric and tech-enabled with a $536 million funding boost for Service NSW in the 2022- 23 NSW Budget. 

Minister for Customer Service and Digital Government Victor Dominello said the funding would ensure Service NSW continued to roll out nation-leading programs, services and digital solutions and could continue delivering a customer satisfaction rate of more than 97 per cent.  

“Service NSW has always sought to make life easier for residents by providing a world-class, one-stop-shop service for customers and businesses, and this funding will enable us to expand our offering,” Minister Dominello said.  

“Service NSW is the front door to more than 1,000 government services, and with our additional investment in digital identity and upgrades to the Service NSW app, more of these services will be accessible via your smartphone.” 

Some of these services are said to include digital birth certificates and the NSW education wallet. The NSW Government also plans to launch online renewals of Working with Children Checks, NDIS Worker Checks and occupational licences using photo-matching technology within the app. 

“We want to put the customer at the centre of everything we do, and this investment will take us to a new level of service delivery,” Minister Dominello said.  

Service NSW has opened 112 service centres since 2013, with another five to be opened by 2023. Two new mobile service centres will also be added to the four currently on the road in regional and rural areas.  

The NSW Government’s cost-of-living initiatives continue to deliver new savings and rebates funded through the 2022/23 Budget.  

“More than three million people have accessed the online Savings Finder tool, while our Savings Specialists have carried out more than 100,000 appointments in our Service Centres, with an average saving of $770,” Minister Dominello said.  

“We are making the Service NSW cost-of-living advisory service accessible and convenient for more families across New South Wales.”  

Digital transformation has remained a priority for the NSW Government with the $1.6 billion Digital Restart Fund (DRF), promoting a whole-of-sector approach to digitisation and service transformation. The fund will see additional investments into projects for 2022-23. 

“This funding is from the record $2.1 billion set aside to invest in digital transformation and cyber uplift projects through the DRF,” Minister Dominello said 

Source: NSW 2022-23 Budget Media Release. Content has been edited for style and length.

Eliza Sayon

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Eliza is a content producer and editor at Public Spectrum. She is an experienced writer on topics related to the government and to the public, as well as stories that uplift and improve the community.

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