The Minns Labour Government introduced a new initiative to improve access to government services by implementing an ‘Easy Read’ format. This format presents complex information clearly, using straightforward language, large fonts, and helpful images to enhance understanding for individuals with intellectual disabilities, low literacy levels, and non-English speakers.

The Judicial Commission of New South Wales reports that approximately 1.34 million residents in NSW live with a disability, and one in twenty requires assistance with daily activities. The Easy Read format fulfils this requirement by transforming important government documents into a more accessible format.

The Easy Read Hub, fulfilling a commitment from the Labour Government, plans to provide Easy Read versions of all relevant NSW Government documents by 2025. So far, we have transformed 36 topics, including guides on social housing applications, debt management, and access to TAFE courses. We are developing an additional 10 guides that address topics such as emergency preparedness and safety from scams. We will release these shortly.

The Easy Read Hub thrives thanks to the Easy Read Style Guide, which the Council for Intellectual Disability and various stakeholders developed together. This document serves as a component of the NSW Government’s Accessibility and Inclusivity Toolkit and offers comprehensive guidance for developing Easy Read materials within NSW Government departments.

Jihad Dib, the Minister for Customer Service and Digital Government, promoted the importance of this initiative, stating, “Inclusion is a key priority for me, including making sure every resident can access the information they need online and in person. The Council for Intellectual Disability partnered with my department to develop a guide for the NSW public sector on how to produce more information in Easy Read format, for which I am grateful.

Kate Washington, the Minister for Disability Inclusion, commented, “Coming into government, we made a commitment to the disability community to make our important information available in Easy Read. Working in partnership with the Council for Intellectual Disability, we’re delivering on our commitment so everyone can access the information they need.”

Fiona McKenzie AM, Vice Chair of the Council for Intellectual Disability, noted, “Easy Read is our ticket to inclusion! It helps us find the government services we need and how to live a full life in the community. Thanks to the government for its commitment to Easy Read and listening to us about what makes good Easy Read.”

The NSW Government launches the Easy Read Hub, advancing access to essential government services for individuals with intellectual disabilities, low literacy levels, and non-English speakers. The government commits to fulfilling election promises, creating an Easy Read Style Guide, and emphasising inclusion and accessibility. This ensures that all individuals can access the information necessary for full participation in society.

Justin Lance Marcel Lavadia

+ posts

Justin Lavadia is a content producer and editor at Public Spectrum with a diverse writing background spanning various niches and formats. With a wealth of experience, he brings clarity and concise communication to digital content. His expertise lies in crafting engaging content and delivering impactful narratives that resonate with readers.

• AI laws to strengthen public data security
• Laws to enhance digital data security resilience
• Enhancing public services through data management
• Safeguarding data privacy in national infrastructure