![Data is at the heart of today’s government services. This is reflected in the federal government’s Data and Digital Government Strategy (the Strategy), which highlights its goal to use data, analytics, and technology to deliver simple, accessible services for people and businesses by 2030. As noted in the strategy, Australians expect personalised, integrated, and easy-to-use services from government entities they engage with. Such personalisation, especially across digital channels, is heavily dependent on data. Delivering such services becomes more effective when the data is more accurate and up-to-date. This is where real-time data comes into play. Why? Real-time data is more accurate because it is always up-to-date. This, in turn, improves the customer experience by enabling services to be more dynamic and interactive. However, because batch processing still accounts for the majority of data processing in government ranks, even the most recent data may become outdated when used to deliver government services. Engage with data in motion Batch processing is when the processing and analysis happen on a set of data that has already been stored for a period of time. This may be days, weeks, or even months, which just doesn't cut it for delivering dynamic and interactive citizen services. In recent years, data streaming has emerged as the technology that allows organizations to tap into their data in real-time in order to improve citizen engagement and experience. Event streaming, another name for data streaming, describes the continuous flow of data as it occurs. This enables true real-time processing and analysis for immediate insights. Streaming data distinguishes itself from batch processing by delivering the most up-to-date information when required. Apache Kafka, one of the most successful open source projects, is used by over 70% of Fortune 500 companies today and is well recognised as the de facto standard for data streaming. The open-source nature of Kafka lowered the entry barrier for working with streaming data, allowing companies to easily build use cases and solutions. However, as with all open-source software, there are limitations. Companies often end up spending more to efficiently manage, scale, secure, and evolve the streaming infrastructure. Why are we still using batch processing if data streaming is the future? Batch processing is still simpler to implement than stream processing, and successfully moving from batch to streaming requires a significant change to a team’s habits and processes, as well as a meaningful upfront investment. That is why Confluent has rearchitected Kafka to create a complete platform that provides a fully managed, cloud-native data streaming solution with the ability to turn data events into outcomes, enable real-time apps, and empower teams and systems to act on data instantly. Personalised for the people Confluent’s ability to utilise data as a continually updating stream of events rather than discrete snapshots means that public sector organisations can leverage data streaming to improve citizen engagement by offering personalised, data-driven services and insights. Confluent’s data streaming platform also enables real-time monitoring and analysis of government services and infrastructure, allowing public sector entities to quickly respond to critical events such as natural disasters or public health emergencies. At a more mundane level, Confluent supports data sharing and collaboration among government agencies, facilitating the seamless exchange of information to serve the public better and optimise resource allocation. And, importantly for government organisations, Confluent’s data streaming capabilities can enhance cyber security by detecting and mitigating threats in real time and safeguarding sensitive government data—a critical element in maintaining our national security. Indeed, 53% of Australian businesses surveyed in a recent Confluent study cited security and compliance awareness as the most applicable use cases for data streaming. It should come as little surprise, then, that industry analyst firm Forrester views Confluent as “an excellent fit for organisations that need to support a high-performance, scalable, multi-cloud data pipeline with extreme resilience.” Streamlining service improvement Data streaming is driving greater efficiency in more than three of four companies across Asia Pacific, according to Confluent research. Meanwhile, 65% of IT leaders polled see significant or emerging product and service benefits from data streaming. With this in mind, the potential for the government to do more with its data is clear, and personalisation is top of mind. Personalising citizen service experiences requires knowing who a customer is at any given moment. This is made possible by accessing data in motion, especially across multiple touchpoints. At the very least, this can help citizens avoid having to provide the same information over and over again as they interact with government agencies. And now, with Confluent assessed under the Australian Information Security Registered Assessors Programme (IRAP), government agencies with an Information Security Manual PROTECTED level requirement can use Confluent Cloud across Amazon Web Services (AWS), Google Cloud, and Microsoft Azure. Australian government agencies will then be able to gather and share data across departments, offices, and agencies securely and at scale. This means even more government agencies will be able to tap data in motion to integrate information across their applications and systems in real time and reinvent employee and citizen experiences for the better.](https://publicspectrum.co/wp-content/uploads/2024/05/Confluent-Advertorial.png)
A loosely affiliated coalition of community organisations, local businesses, residents, and planning experts has raised serious concerns that the NSW Government’s current handling of the Central Barangaroo project has significantly eroded public trust in the NSW planning process.
In a formal submission to the NSW Ombudsman, the group heavily criticises the performance of Infrastructure NSW (INSW) and its dual role in providing independent advice to the NSW Government while simultaneously acting as the applicant for the development proposal. They argue that this conflict of interest compromises the integrity of the process.
The coalition contends that the tactics used by INSW to get to this point have been misleading, citing several key issues with the development application:
Spokesperson for the group, Judy Hyde, said today that addressing the concerns of local residents, experts, and organisations is critical to protecting the heritage area of Millers Point for the wider community and the nation.
“The tactics used by INSW can at best be described as questionable,” Hyde said.
The coalition accuses INSW of making numerous false and misleading statements, leading to public deception and confusion.
INSW has used optical techniques to produce images that create the false impression that obstruction of heritage views will be far less than they actually will be.
The result is a total cave-in to commercial, private use over the public interest.
“As it stands, the development is a threat to the environment; it is totally at odds with the history and heritage of the Millers Points and The Rocks areas; it blocks out heritage views, particularly from Observatory Hill, and the connections of Millers Point to the water for visitors, tourists, and residents; and it does not properly respond to needs for green spaces, walkways, and cycleways,” Hyde said.
“This area is a national treasure. It is full of First Nations significance; it is a living museum of the first European settlement; it is a thriving tourist attraction; and it is a wonderful place to visit, live, raise families, and retire.
“We are not against development. But we are against this development. It is wrong.
The group calls on the Premier to intervene and rectify the situation, insisting that the application be retracted to restore integrity and public confidence in the NSW planning process and to ensure a positive outcome for the historical Millers Point area and the nation.
The coalition of concerned residents, businesses, and organisations includes:
Public Spectrum is the first knowledge-sharing platform in Australia to embrace the entire public sector. This website is a platform where you can connect, collaborate, empower, inspire, and upskill with public sector professionals.