In an age where cyber incidents are becoming increasingly common, Australian organisations must be prepared to face data breach incidents. The Australian Cyber Security Centre (ACSC) has stepped forward with crucial advise to share with clients when encountering such situations. 

These tips are invaluable in safeguarding sensitive information and minimising the impact of a breach.

Get to know the details

In a data breach, it is essential to understand the type of compromised information clearly. Direct notifications from the affected organisation should include specific details about the breach. Clients are urged to promptly contact the organisation or visit their official website to find official announcements and recommended actions. 

The ACSC has also provided a helpful tool called “Have you been hacked?” to guide individuals on securing their finances, accounts, emails, and personal information.

Be aware of scams

In the aftermath of a cyber breach, scammers may attempt to exploit the situation by impersonating representatives of the affected organisation through emails, text messages, or phone calls. To avoid falling victim to such scams, clients should refrain from using links or contact details provided in these unsolicited messages. Instead, they should independently visit the organisation’s official website or directly call their known phone number for verification.

Protect your accounts

The ACSC advises clients to change their passwords and review their security settings carefully. If the password used for the compromised account is shared with other accounts, it is also essential to reset those passwords immediately.

Safeguard your identity

Data breaches can potentially lead to identity theft, causing further complications for affected individuals. To mitigate this risk, the ACSC recommends seeking assistance from IDCARE, the national identity support service of Australia and New Zealand. 

Clients can complete the “Get Help Form” on the IDCARE website or call to access their Identity and Cyber Security Case Managers. Moreover, victims of identity theft can apply for a Commonwealth Victims’ Certificate as supporting evidence.

Secure finances

Personal and financial information can be compromised during a data breach. If such an event occurs, clients are advised to contact their bank or financial institution immediately. The institution will guide them on securing their accounts and freezing any affected accounts or cards. If dissatisfied with the bank’s response, clients can seek free advice from the Australian Financial Complaints Authority (AFCA). 

Check for unauthorised activity

Cyber attackers may attempt to cover their tracks, so clients should consistently monitor for any unauthorised activity related to their accounts. Potential red flags include social media posts, private messages, texts, or emails in the client’s name, unauthorised purchases, automatic transactions without authorisation, and changes to financial or banking details. 

As the frequency and cost of cyberattacks continue to rise, organisations and individuals need to be prepared and informed. Following the ACSC’s expert advice, Australian clients can bolster their resilience against cyber threats and protect their valuable data.

Jomar Teves

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After four years in business school and working for multinational clients, Jomar believes he can improve the world through his writings via Public Spectrum, by informing the public on the latest news and updates happening around the government and society. Jomar has eight years experience as a writer and has a degree in Business Administration and Entrepreneurial Marketing.

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